Tag: customer relations

Transport & Logistics

Rail industry stepping up its customer relations focus

We would like to thank everyone who participated in the Australasian Railway Association’s Customer Relations in Rail 2013 Conference. It was fantastic to see rail representatives across Australia and internationally come together to share stories of their successes and problems encountered as they strive to achieve customer relations excellence. The event was kicked off with…

8 Apr 2013, by Informa Australia

Transport & Logistics

How the London Underground became a world-leader in metro customer service: Insights from the frontline

The Australasian Railway Association is pleased to welcome international guest Xavier Brice to the speaker faculty of Customer Relations in Rail 2013. Xavier is the Head of Customer Service Strategy for the London Underground and was an instrumental part of the delivery of customer service strategies for the tube during the 2012 London Olympics. We…

11 Feb 2013, by Informa Australia