Tag: customer experience

Transport & Logistics

Global Trends for Online Retail and the Increase in Supply Chain Automation

  We are delighted to have Apex Supply Chain Technologies come on board as Platinum Sponsor for our Online Retail Logistics Conference taking place at the Grace Hotel Sydney on the 28th and 29th of this month. We had the opportunity to discuss online retail, supply chain automation and Apex as a company with David…

1 Apr 2016, by Informa Insights

Energy & Utilities

Watering down the barriers – Sydney Water’s approach to customer hardship intervention

Rising utility prices have contributed to a dramatic rise in the number of consumers struggling to meet their utility repayments. Recent reports state that consumer complaints to state Energy & Water Ombudsman are on the rise, but how are retailers navigating the complex challenges of balancing commercial objectives with regulatory requirements and social obligations? In the…

27 Mar 2015, by Informa Insights

Transport & Logistics

What are the key challenges of online retail?

Michael Vaughan, National Transport Manager at the Super Retail Group recently expressed that:"The key challenge for online companies over the next few years is ensuring that there is sufficient infrastructure to support customers’ growing requirements."Michael manages all freight from six distribution centres for all brands within the Super Retail Group.At the Online Retail Logistics Conference…

29 Aug 2014, by Informa Insights

Transport & Logistics

Close-Up: Dr Deborah Hume

Dr Deborah Hume is the General Manager of Rail Passenger Group at KiwiRail.  She joined the company in 2010 and led the operations of the New Zealand’s long distance passenger train services Scenic Journeys and Wellington’s Tranz Metro.  She is passionate about her work and is keen to keep a professional promise, as she expressed…

10 Apr 2014, by Informa Insights

Transport & Logistics

Rail industry stepping up its customer relations focus

We would like to thank everyone who participated in the Australasian Railway Association’s Customer Relations in Rail 2013 Conference. It was fantastic to see rail representatives across Australia and internationally come together to share stories of their successes and problems encountered as they strive to achieve customer relations excellence. The event was kicked off with…

8 Apr 2013, by Informa Insights