Tag: credit collections

Energy & Utilities

Watering down the barriers – Sydney Water’s approach to customer hardship intervention

Rising utility prices have contributed to a dramatic rise in the number of consumers struggling to meet their utility repayments. Recent reports state that consumer complaints to state Energy & Water Ombudsman are on the rise, but how are retailers navigating the complex challenges of balancing commercial objectives with regulatory requirements and social obligations? In the…

27 Mar 2015, by Informa Australia