About the Course
“Error is pervasive. The unexpected is pervasive. What is not pervasive are well-developed skills to detect and contain these errors at their early stages”. – Karl Weick, Managing the Unexpected
Rail remains one of the safest forms of land transport, with road transport generating almost 14 times more accident costs than rail. While rail imposes fewer costs on the community in terms of accidents, congestion and emissions than other surface transport modes, the cost of rail accidents in 1999 was estimated at AUD$133 million according to the Australian Bureau of Transport and Regional Economics (BTRE).
Over 20 years since this BTRE figure was published, and despite the highly protected and technological nature of the rail industry, human performance limitations at all levels of the rail industry remain the greatest challenge to further improving safety and reducing rail accident costs and impacts. The consequences of errors in the rail industry can be disastrous and the subject of public outrage, exhaustive inquiries and drawn out legal action.
However, the underlying reasons for human error are the most commonly misunderstood and poorly analysed issue in rail safety. While human error is widely recognised as a problem, management often engage in learned helplessness; nothing can be done to prevent human failings as accident causes. Some community sectors are also quick to attribute rail accidents to human errors, without taking the opportunity to assess human error within the context of the organisation and wider rail system.
This advanced 11-week online modular program builds on the 7-week Fundamentals of Railway Human Factors and Error Management program and provides participants with a contemporary, non-academic and highly practical understanding of human error causes, consequences and management strategies within the rail industry.
Whether you work for a rail transport operator (RTO), rail infrastructure manager (RIM) or are involved in rail operations, management, investigation or regulation, our program will provide you with an opportunity to understand human error occurrence as well as provide case study examples of individual and organisational error tolerant solutions to human factors challenges across the rail industry. Several practical rail case studies presented throughout will reinforce key concepts and a comprehensive suite of practical resources, tools and strategies is provided to apply in your own workplace.
Who Should Attend
This training program is designed for those individuals seeking a comprehensive understanding of applied rail human factors. Expected participants include:
- Rail Operations and Engineering Senior Managers
- Team Leaders and Supervisors
- Human Resource Managers
- Rail Safety and WHS Managers, Investigators and Auditors
- Quality, risk, compliance and assurance managers
Key Learning Objectives
Upon completion of this course, you will be able to:
- Understand the evolution of human factors in rail, its current scope and how it may contribute to addressing future safety challenges in modern railway systems
- Understand human error within the context of significant rail safety incident investigations
- Incorporate practical proactive error management strategies contextualised to rail operations
- Address human performance limitations that impact effective decision making and increase the probability of error occurrence
- Adopt a systematic human factors analysis method for incident investigations to better identify errors and error producing conditions
- Identify social and group influences that shape human performance
- Understand the impact of rail infrastructure and equipment design on human performance and the pros and cons of automation and advanced technology
- Understand the incidence of mental health issues in the rail industry and strategies to support rail safety critical workers
- Identify cultural influences that shape human performance including the practical application of a fair and just culture approach to consequence management
- Adopt a proactive human factors analysis approach to identify the triggers that may lead to a potential fatal/ critical risk event and fix conditions before they cause problems
Benefits of Learning Online
Informa Corporate Learning’s online courses are new digital, interactive and engaging educational experience designed to maximise learning for professionals with busy schedules and/or small training budgets.
Our online courses are perfect opportunity for busy professionals as they require just 2 hours per week of your time and include an interactive forum for you to ask direct questions about challenges you are facing to expert course leaders.
Modules are released on a weekly basis, so you can pace yourself alongside your peers and you will have access to a comprehensive set of assets to support your learning such as video content, quizzes and case studies.
INTRODUCTION TO HUMAN FACTORS IN RAIL
- Human factors in context
- Human factors: Past, present and future
- The human factors contribution to significant rail safety accidents
- A simple human factors model
- Case study: Off the rails
- Course activity: Towards 2040 – What will be the human factors challenges in your industry in the next 20 years?
INTRODUCTION TO HUMAN ERROR IN RAIL
- Introduction to human error
- What causes error?
- Different types of errors
- The positive side of error: Human compensatory ability
- Course activity: Which error type is it?
PRACTICAL ERROR MANAGEMENT STRATEGIES
- Organisational error management strategies
- Managing unintended actions (slips & lapses)
- Managing intended actions (mistakes & violations)
- Error management checklists for inspectors, investigators and auditors
- Course activity: Quiz
HUMAN PERFORMANCE LIMITATIONS
- Human information processing
- Task demands: Overload and underload
- Fitness for duty
- Managing human performance limitations in rail
- Case study: SPAD incident
- Course activity: Participants will examine a SPAD incident to identify human performance limitations and practical management strategies
SOCIAL & GROUP INFLUENCES ON PERFORMANCE
- Role, status, authority and conformance
- Strategies to improve team performance
- Case study: Rail safety incident
- Course activity: Participants will design a program to manage authority gradients
A HUMAN FACTORS ANALYSIS METHOD FOR INCIDENT INVESTIGATION
- Human factors analysis methods
- Errors and Error Producing Conditions (EPC’s)
- Reactive Loss of Control Analysis (R-LOCA) model
- Case study: Revisiting off the rails
- Course activity: Quiz
MAJOR COURSE EXERCISE #1 – REACTIVE HUMAN FACTORS ANALYSIS
Participants will be provided with the raw data from a rail safety incident and be required to:
- Use the R-LOCA model to classify the errors and contributing factors; and
- Identify practical strategies to reduce the potential consequences of any errors identiﬁed
DESIGN AND AUTOMATION
- User centered workplace design principles
- Automation and advanced technology
- Case study: Designing for vigilance
- Course activity: Participants will design a user centered train
driver vigilance system
MENTAL HEALTH, WELLBEING & SUPPORT PROGRAMS
- The incidence of mental health in the workplace
- Mental health issues in the rail industry
- Practical strategies to support rail safety critical workers
- Course activity: Quiz
CULTURAL INFLUENCES ON PERFORMANCE
- The influence of safety culture and safety culture maturity
- The essential ingredients of safety culture
- Accountability and just culture
- Case study: Rail safety incident
- Course activity: Participants will design a practical cultural improvement program
MAJOR COURSE EXERCISE #2 – PROACTIVE HUMAN FACTORS ANALYSIS
- Application of the Proactive Loss of Control Analysis
(P- LOCA) method
- Course activity: Create your own potential workplace
when & where
07 Sep - 23 Nov 2020
On-site & in-house training
Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?
Talk to us about an on-site/in-house & customised solution.