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18-03-2024 (Live Online Training)
28-05-2024 (Live Online Training)
19-08-2024 (Live Online Training)
18-11-2024 (Live Online Training)
29-08-2024 (Sydney)

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From Technical Professional to Manager & Leader

Training Course: What Leadership Skills will Actually Make a Difference?

Live Online Training: 4-Part series | Over 4 days
March 2024 Course: 18 Mar | 19 Mar | 25 Mar | 26 Mar | 1:30pm – 4pm (AEDT)
May/June 2024 Course: 28 May | 29 May | 4 Jun | 5 Jun | 1:30pm – 4pm (AEST)
August 2024 Course: 19 Aug | 20 Aug | 26 Aug | 27 Aug | 1:30pm – 4pm (AEST)
November 2024 Course: 18 Nov | 19 Nov | 25 Nov | 26 Nov | 1:30pm – 4pm (AEDT)

Face to Face Training:
Sydney | 29–30 August 2024

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Early bird & Group bookings discounts available – see pricing below


Key Learning Objectives

  • Interpret the key challenges for technical professionals moving into management roles
  • Gain an insight into emotional intelligence, human behaviour and team dynamics
    • Acquire a practical framework to help you understand and influence the behaviour patterns of different types of people
    • How to avoid the common mistakes managers make with extrinsic motivators
    • Apply behavioural techniques to help breakdown interpersonal barriers and resolve conflict
  • Acquire convincing motivation, communication and influencing skills
    • Understand why questioning skills are a manager’s number one tool
    • Identifying the various sources of power at your disposal and how you can strengthen them
    • Identify what motivation strategies work best with different people
  • Develop a leadership style that gains buy-in and respect
    • Effectively use your personal power, rather than relying on authority, or positional power
    • Understand the relationship between good leadership and good “fellowship”
    • Tactfully provide useful feedback both positive and negative
  • Guaranteed techniques to engender responsibility and accountability – and why most managers cultivate the opposite

About the Course

The critical element that differentiates the successful manager is the application of effective interpersonal skills. All too often, people have taken on management responsibilities on the strength of their technical or specialist skills. However, a management role depends on achieving results through others which requires a significantly different skill set.

How can you ensure you have the right mix of emotional intelligence and leadership skills to: meet corporate objectives, keep your team motivated, inspired AND performing? Designed specifically for technical people with new management responsibility, this course will help you build emotional intelligence and your skills in leading, managing, empowering, influencing and driving the performance of others to meet organisational and personal objectives.

You will spend time revising behaviours, beliefs, values and attitudes, and then use this awareness to help develop the skills to enable you to manage, lead and motivate others to meet and exceed objectives.

You will take away a portfolio of realistic, relevant and immediately usable models, techniques and approaches that will dramatically improve your performance as a manager, help sustain productive working relationships with colleagues and build a committed and highly performing team.

Our instructor faculty boasts vast experience in both management, leadership and behavioural psychology to provide you with meaningful insights, skills, tools and tactics.

Who Will Benefit

This course has been specifically designed to meet the needs of those with a specialist skill who are now responsible for managing the work of others and motivating them to achieve outcomes.


Andrew Lee

Thought Disruptor and Curiosity Consultant


Packages Price
Live Online Training 2024$2195+GST
2 Day Training 2024$3095$2795+GST Early Bird Rate Early Bird Rate
Extras Price
Executive Coaching (2 x 90-minute sessions) $595+GST
Executive Coaching (3 x 90-minute sessions) $795+GST

Great Savings when you book 4 or more participants! Call us today on 02 9080 4384 or email to take advantage of this offer.

Live Online Training (All 4 parts): $2,195 + GST.

Sydney | 29–30 August 2024
Early Bird rate: $2,795 + GST. Expires 9 Aug 2024.
Standard rate: $3,095 + GST.

Live Online Training

Learn Anywhere, Learn Anytime
Catering to meet all your learning needs:

  • Get high quality practical training from our expert instructors
  • From Face To Face, Online and Blended Learning, get a superior solution for your learning needs
  • Learn live online in an interactive environment
  • Invest in yourself. Invest in your team.

Register today for our Live Online Training courses and fi nd out how they can help you transform the way you work. Contact one of our training consultants on to find out more.

View Live Online Training Brochure


The examples used grabbed my attention and were excellent. It was unlike any other course I have attended, Andrew explained and structured the course in a very relatable and interesting manner.
Program Delivery Support Manager, V/Line Corporation

Andrew is fantastic in what he does, keeps the group very involved. The depth of the concepts were made really easy to understand using specific techniques which was interesting.
Data & Systems Manager, PTV

Andrew was approachable and made me feel comfortable to discuss issues – Loved the stories he shared from his life/experiences.”
Mine Engineer, Fortescue Metals Group

I enjoyed learning about importance of self-discovery, selfawareness, concept of an emotional alarm and the importance of empowerment. The section on delegation was especially practical and useful. The “process in action” part was a great way to see concepts come together in one scenario.”
Project Officer, Dept. Sustainability & Environment

The information was presented in a style and quantity that made it easy to digest. I learnt to be more self-aware and to evaluate my behaviour and the behaviour of team members to facilitate better communication.”
Principal Policy Lawyer, Law Society of NSW

I learnt that the best answers come from asking the right questions and I should be providing and receiving feedback and encouraging curiosity.”
Manager Unit Pricing, JP Morgan

Andrew is a very engaging presenter. The course provides a unique perspective to leading and developing skills.”
Mining Engineer, Fortescue Metals Group

I have enjoyed immensely all aspects of this course. Personally I feel it can be attended by anyone as a general course for development purposes not just for aspiring managers. The instructor has been great in sharing his stories, providing simple examples to understand complex things and a good listener too.
Applications Developer, ABS

Watch webinar

Influencing with Questions

Getting people to buy-in to change, change old habits or reflect on deeply held assumptions is a core leadership capability. You’ve probably noticed that simply telling people what to do or showing lots of relevant data on Powerpoint slides rarely sways people – at best getting reluctant compliance.

In this webinar, Andrew Lee will show you some practical tools that will have an immediate effect.

Executive Coaching

Take your learning and development further and experience transformational impact on your career progression. Our Executive Coaching and Mentoring programme offers you additional value and benefits to reinforce key learning outcomes obtained on an Informa course. Package your learning to incorporate additional 1-on-1 executive coaching with our expert Instructor.

To learn more or to include Executive Coaching and Mentoring as part of your registration for this course, please contact one of our Training Consultants on +61 (2) 9080 4395 or email or refer to the registration page when booking online.

Course Outline

Becoming an Effective Manager

  • Understanding management paradigms and the dilemmas of modern management
  • What are the key challenges for technical professionals moving into management roles?
  • Dovetailing your role purpose with your organisation’s goals
  • Identifying the strengths and weaknesses of different management styles
  • What causes some managers to fail – and how to avoid it

Acquiring a Practical Framework to Help You Understand & Influence the Behaviour Patterns of Different Types of People

  • During this session you will acquire a simple yet powerful psychological model which can be used to understand whypeople behave as they do. There will be an opportunity for discussion on how you can apply this to your specific circumstances.

Identifying the Real Key to Motivation: Proven Techniques for Motivating Your Team

  • Understanding and applying emotional intelligence
  • Neutralising negative behaviours and changing attitudes
  • How to avoid the common mistakes managers make with extrinsic motivators
  • Identifying what motivation strategies work best with different people
  • Case studies:
    Managing different personality types to improve your effectiveness as a manager

Workable Strategies for Resolving Conflict

  • Develop strategies for addressing interpersonal management issues you face in your workplace
  • Adopting a joint problem solving approach to reviewing achievements and areas for improvement
  • Promoting positive interaction between you, as a manager, and your staff
  • Using behavioural techniques to help breakdown interpersonal barriers
  • Case studies:
    Effectively handling conflict situations

Identifying your Customers & their Needs

  • Defining your role in terms of your customers – whatever the purpose of your organisation
  • Customer focus and purpose
  • 6 elements of customer satisfaction

Developing your Personal Leadership Style

  • Effectively using your PERSONAL power, rather than relying on authority or positional power
  • Understanding the relationship between good leadership and good “fellowship”
  • Developing “fellowship” skills in your staff
  • Motivating and inspiring your team
  • Putting purpose back into work
  • Vision and mission statements – what works and what doesn’t

Using Your Power & Influence to Inspire Confidence and Achieve your Objectives

  • How persuasive are you?
  • Identifying the various sources of power at your disposal and how you can strengthen them
  • Building successful interpersonal relationships with your staff, colleagues and superiors
  • Applying effective communication and questioning skills
  • How memory affects communication
  • Understanding learning preferences
  • Adapting your communication style to ensure your message is received
  • Why questioning skills are a manager’s number one tool

Developing your People Through Effective Delegation & Performance Management

  • Guaranteed techniques to engender responsibility and accountability – and why most managers actually cultivate the opposite
  • Giving instructions and clarifying meaning
  • Selecting appropriate methods of improving performance
  • Understanding the applications

A Step by Step Guide to Avoiding the Delegation Traps: Building a High Performance Team

  • Task assignment and delegation – what should you delegate to whom and why?
  • Who is likely to complete tasks on time, on cost and on performance and why?
  • Developing your own confidence and assertiveness
  • Promoting positive behaviours within your team
  • Encouraging self-reliance

Preparing an Action Plan For Your Team

  • One of the most popular, premium quality new leader programs in Australia

when & where

18 Mar 2024

Live Online Training

28 May 2024

Live Online Training

19 Aug 2024

Live Online Training

18 Nov 2024

Live Online Training

29 Aug 2024


On-site & in-house training

Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?

Talk to us about an on-site/in-house & customised solution.


Still have a question?

Sushil Kunwar
Training Consultant
+61 (0)2 9080 4395

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