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Online Course:
Fundamentals of Railway Human Factors & Error Management

7-week online course | 2 hours per week
3 May – 18 June 2021
4 October – 19 November 2021

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Online Course:

About the Course

Rail remains one of the safest forms of land transport, with road transport generating almost 14 times more accident costs than rail. While rail imposes fewer costs on the community in terms of accidents, congestion and emissions than other surface transport modes, the cost of rail accidents in 1999 was estimated at AUD$133 million according to the Australian Bureau of Transport and Regional Economics (BTRE).

Over 20 years since this BTRE figure was published, and despite the highly protected and technological nature of the rail industry, human performance limitations at all levels of the rail industry remain the greatest challenge to further improving safety and reducing rail accident costs and impacts. The consequences of errors in the rail industry can be disastrous and the subject of public outrage, exhaustive inquiries and drawn out legal action.

However, the underlying reasons for human error are the most commonly misunderstood and poorly analysed issue in rail safety. While human error is widely recognised as a problem, management often engage in learned helplessness; nothing can be done to prevent human failings as accident causes. Some community sectors are also quick to attribute rail accidents to human errors, without taking the opportunity to assess human error within the context of the organisation and wider rail system.

This 7-week Fundamentals of Railway Human Factors and Error Management online program will provide participants with a good understanding of the key factors that influence human error within the rail industry and practical strategies for making systems more error tolerant. Upon completion of this program participants have the option of completing a further 4 weeks for the Advanced Railway Human Factors and Error Management program.

Who Should Attend

This training program is designed for those individuals seeking a comprehensive understanding of applied rail human factors. Expected participants include:

  • Rail Operations and Engineering Senior Managers
  • Team Leaders and Supervisors
  • Human Resource Managers
  • Rail Safety and WHS Managers, Investigators and Auditors
  • Quality, risk, compliance and assurance managers


Dr Graham Edkins


Packages Price
Online Course$1995+GST
  • Standard rate: $1,995 + GST.


Special rate when you book for four or more participants, please call us today on 02 9080 4395 or email to take advantage of this offer.

Important • Live Online Training bookings
For Live Online Training bookings, please read below before proceeding:

  • All delegate registrations must use their own email address to ensure each delegate receives a unique password to join the digital event. You cannot use one email for multiple profiles.
  • If your company is not based in Australia, check the GST box on the next page as you are not required to pay GST.

Key Learning Objectives

Upon completion of this course, you will be able to:

  • Understand the evolution of human factors in rail, its current scope and how it may contribute to addressing future safety challenges in modern railway systems
  • Understand human error within the context of significant rail safety incident investigations
  • Incorporate practical proactive error management strategies contextualised to rail operations
  • Address human performance limitations that may impact effective decision making and increase the probability of error occurrence
  • Identify social and group influences that may shape human performance
  • Adopt a systematic human factors analysis method for incident investigations to better identify errors and error producing conditions

Benefits of Learning Online

Informa Corporate Learning’s online courses are new digital, interactive and engaging educational experience designed to maximise learning for professionals with busy schedules and/or small training budgets.

Our online courses are perfect opportunity for busy professionals as they require just 2 hours per week of your time and include an interactive forum for you to ask direct questions about challenges you are facing to expert course leaders.

Modules are released on a weekly basis, so you can pace yourself alongside your peers and you will have access to a comprehensive set of assets to support your learning such as video content, quizzes and case studies.

Watch webinar

WEBINAR: Improving The Quality Of Significant Workplace Incident Investigation Analysis

Our expert course instructor Dr Graham Edkins delivered a webinar on the need for strategies for improving the quality of significant workplace incident investigation analysis and addressing the pre-occupation with the search for a set of overly broad latent failures.
Watch webinar:

Course Outline

Module 1:

  • Human factors in context
  • Human factors: Past, present and future
  • The human factors contribution to significant rail safety accidents
  • A simple human factors model
  • Case study: Off the rails
  • Course activity: Towards 2040 – What will be the human factors challenges in your industry in the next 20 years?

Module 2:

  • Introduction to human error
  • What causes error?
  • Different types of errors
  • The positive side of error: Human compensatory ability
  • Course activity: Which error type is it?

Module 3:

  • Organisational error management strategies
  • Managing unintended actions (slips & lapses)
  • Managing intended actions (mistakes & violations)
  • Error management checklists for inspectors, investigators and auditors
  • Course activity: Quiz

Module 4:

  • Human information processing
  • Task demands: Overload and underload
  • Fitness for duty
  • Managing human performance limitations in rail
  • Case study: SPAD incident
  • Course activity: Participants will examine a SPAD incident to identify human performance limitations and practical management strategies

Module 5:

  • Role, status, authority and conformance
  • Strategies to improve team performance
  • Case study: Rail safety incident
  • Course activity: Participants will design a program to manage authority gradients

Module 6:

  • Human factors analysis methods
  • Errors and Error Producing Conditions (EPC’s)
  • Reactive Loss of Control Analysis (R-LOCA) model
  • Case study: Revisiting off the rails
  • Course activity: Quiz

Module 7:

Participants will be provided with the raw data from a rail safety incident and be required to:

  • Use the R-LOCA model to classify the errors and contributing factors; and
  • Identify practical strategies to reduce the potential consequences of any errors identified

when & where

03 May - 18 Jun 2021

Online Course

04 Oct - 19 Nov 2021

Online Course

On-site & in-house training

Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?

Talk to us about an on-site/in-house & customised solution.


Still have a question?

Sushil Kunwar
Training Consultant
+61 (0)2 9080 4395

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