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03-10-2022 (Online Course)

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Online Course:
Fundamentals + Advanced Railway Human Factors & Error Management

11-week online course | 2 hours per week
2 May – 22 July 2022
3 October – 16 December 2022

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Gain access to our Learning Management System (LMS) and view this course for free. Click the button below and provide your contact details and intended learning objectives you hope to achieve (individual training OR group customized training) and one of our team members will reach out to you to provide the free access.


Key Learning Objectives

Upon completion of this course, you will be able to:

  • Understand the evolution of human factors in rail, its current scope and how it may contribute to addressing future safety challenges in modern railway systems
  • Understand human error within the context of significant rail safety incident investigations
  • Incorporate practical proactive error management strategies contextualised to rail operations
  • Address human performance limitations that impact effective decision making and increase the probability of error occurrence
  • Adopt a systematic human factors analysis method for incident investigations to better identify errors and error producing conditions
  • Identify social and group influences that shape human performance
  • Understand the impact of rail infrastructure and equipment design on human performance and the pros and cons of automation and advanced technology
  • Understand the incidence of mental health issues in the rail industry and strategies to support rail safety critical workers
  • Identify cultural influences that shape human performance including the practical application of a fair and just culture approach to consequence management
  • Adopt a proactive human factors analysis approach to identify the triggers that may lead to a potential fatal/ critical risk event and fix conditions before they cause problems

About the Course

“Error is pervasive. The unexpected is pervasive. What is not pervasive are well-developed skills to detect and contain these errors at their early stages”.Karl Weick, Managing the Unexpected

Rail remains one of the safest forms of land transport, with road transport generating almost 14 times more accident costs than rail. While rail imposes fewer costs on the community in terms of accidents, congestion and emissions than other surface transport modes, the cost of rail accidents in 1999 was estimated at AUD$133 million according to the Australian Bureau of Transport and Regional Economics (BTRE).

Over 20 years since this BTRE figure was published, and despite the highly protected and technological nature of the rail industry, human performance limitations at all levels of the rail industry remain the greatest challenge to further improving safety and reducing rail accident costs and impacts. The consequences of errors in the rail industry can be disastrous and the subject of public outrage, exhaustive inquiries and drawn out legal action.

However, the underlying reasons for human error are the most commonly misunderstood and poorly analysed issue in rail safety. While human error is widely recognised as a problem, management often engage in learned helplessness; nothing can be done to prevent human failings as accident causes. Some community sectors are also quick to attribute rail accidents to human errors, without taking the opportunity to assess human error within the context of the organisation and wider rail system.

This advanced 11-week online modular program builds on the 7-week Fundamentals of Railway Human Factors and Error Management program and provides participants with a contemporary, non-academic and highly practical understanding of human error causes, consequences and management strategies within the rail industry.

Whether you work for a rail transport operator (RTO), rail infrastructure manager (RIM) or are involved in rail operations, management, investigation or regulation, our program will provide you with an opportunity to understand human error occurrence as well as provide case study examples of individual and organisational error tolerant solutions to human factors challenges across the rail industry. Several practical rail case studies presented throughout will reinforce key concepts and a comprehensive suite of practical resources, tools and strategies is provided to apply in your own workplace.

Who Should Attend

This training program is designed for those individuals seeking a comprehensive understanding of applied rail human factors. Expected participants include:

  • Rail Operations and Engineering Senior Managers
  • Team Leaders and Supervisors
  • Human Resource Managers
  • Rail Safety and WHS Managers, Investigators and Auditors
  • Quality, risk, compliance and assurance managers


Dr Graham Edkins


Packages Price
Online Course$3125+GST

Special rate when you book for four or more participants, please call us today on 02 9080 4395 or email to take advantage of this offer.

Important • Live Online Training bookings
For Live Online Training bookings, please read below before proceeding:

  • All delegate registrations must use their own email address to ensure each delegate receives a unique password to join the digital event. You cannot use one email for multiple profiles.
  • If your company is not based in Australia, check the GST box on the next page as you are not required to pay GST.

Free Demo


Gain access to our Learning Management System (LMS) and view this course for free. Click the button below and provide your contact details and intended learning objectives you hope to achieve (individual training OR group customized training) and one of our team members will reach out to you to provide the free access.


Modular In-house Training

We offer the opportunity to run these programs privately in-house to take advantage of the following benefits:

  • Modules can be released on dates that suit your working week
  • Interactive Live Trainer sessions can be scheduled on dates that suit your colleagues
  • We can brand our learning management platform to your company
  • Sensitive or specific information can be shared on the learning management platform for discussion
  • Receive detailed feedback reports & data to guide future development needs of colleagues
  • More cost-effective for 6+ attendees

Contact one of our Training Consultants at for more information.

Benefits of Learning Online

Informa Corporate Learning’s online courses are new digital, interactive and engaging educational experience designed to maximise learning for professionals with busy schedules and/or small training budgets.

Our online courses are perfect opportunity for busy professionals as they require just 2 hours per week of your time and include an interactive forum for you to ask direct questions about challenges you are facing to expert course leaders.

Modules are released on a weekly basis, so you can pace yourself alongside your peers and you will have access to a comprehensive set of assets to support your learning such as video content, quizzes and case studies.

Watch webinar

WEBINAR: Improving The Quality Of Significant Workplace Incident Investigation Analysis

Our expert course instructor Dr Graham Edkins delivered a webinar on the need for strategies for improving the quality of significant workplace incident investigation analysis and addressing the pre-occupation with the search for a set of overly broad latent failures.
Watch webinar:

Course Outline

Module 1:

  • Human factors in context
  • Human factors: Past, present and future
  • The human factors contribution to significant rail safety accidents
  • A simple human factors model
  • Case study: Off the rails
  • Course activity: Towards 2040 – What will be the human factors challenges in your industry in the next 20 years?

Module 2:

  • Introduction to human error
  • What causes error?
  • Different types of errors
  • The positive side of error: Human compensatory ability
  • Course activity: Which error type is it?

Module 3:

  • Organisational error management strategies
  • Managing unintended actions (slips & lapses)
  • Managing intended actions (mistakes & violations)
  • Error management checklists for inspectors, investigators and auditors
  • Course activity: Quiz

Module 4:

  • Human information processing
  • Task demands: Overload and underload
  • Fitness for duty
  • Managing human performance limitations in rail
  • Case study: SPAD incident
  • Course activity: Participants will examine a SPAD incident to identify human performance limitations and practical management strategies

Module 5:

  • Role, status, authority and conformance
  • Strategies to improve team performance
  • Case study: Rail safety incident
  • Course activity: Participants will design a program to manage authority gradients

Module 6:

  • Human factors analysis methods
  • Errors and Error Producing Conditions (EPC’s)
  • Reactive Loss of Control Analysis (R-LOCA) model
  • Case study: Revisiting off the rails
  • Course activity: Quiz

Module 7:

Participants will be provided with the raw data from a rail safety incident and be required to:

  • Use the R-LOCA model to classify the errors and contributing factors; and
  • Identify practical strategies to reduce the potential consequences of any errors identified

Module 8:

  • User centered workplace design principles
  • Automation and advanced technology
  • Case study: Designing for vigilance
  • Course activity: Participants will design a user centered train
    driver vigilance system

Module 9:

  • The incidence of mental health in the workplace
  • Mental health issues in the rail industry
  • Practical strategies to support rail safety critical workers
  • Course activity: Quiz

Module 10:

  • The influence of safety culture and safety culture maturity
  • The essential ingredients of safety culture
  • Accountability and just culture
  • Case study: Rail safety incident
  • Course activity: Participants will design a practical cultural improvement program

Module 11:

  • Application of the Proactive Loss of Control Analysis
    (P- LOCA) method
  • Course activity: Create your own potential workplace

when & where

02 May 2022

Online Course

03 Oct 2022

Online Course

On-site & in-house training

Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?

Talk to us about an on-site/in-house & customised solution.


Still have a question?

Sushil Kunwar
Training Consultant
+61 (0)2 9080 4395

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