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Online Course:
Fundamentals + Advanced Human Factors & Error Management for Critical Industries

11-week online course | 2 hours per week
3 May – 16 July 2021
4 October – 17 December 2021

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Online Course:

About the Course

“Error is pervasive. The unexpected is pervasive. What is not pervasive are well-developed skills to detect and contain these errors at their early stages”. – Karl Weick, Managing the Unexpected

Regardless of industry type or sector, accident statistics appear to be dominated by the contribution of human error. This is hardly surprising since humans are involved in the design, construction, maintenance, operation and management of complex socio-technical systems across any safety critical industry such as transport, mining, construction, oil and gas, power and water utilities, essential and emergency services and healthcare service delivery.

While human error is a normal part of our human makeup, the consequences of errors in any industry can be disastrous and the subject of public outrage, exhaustive inquiries and drawn out legal action. The cost of human error in the workplace is also considerable:

  • BP estimated that the Deepwater Horizon oil spill resulted in costs that exceeded USD $40 billion.
  • According to the International Air Transport Association (IATA), airports have estimated that ramp accidents cost over USD $10 billion each year.
  • The Flight Safety Foundation report that over 38,000 commercial aircraft land in an unstable condition every year, causing potential maintenance and inspection delays.
  • In healthcare the direct medical costs of preventable clinical incidents arising from human error, have been estimated at $2 billion each year in Australia.

This highly practical advanced 11-week on-line modular program builds on the 7-week Fundamentals of Human Factors and Error Management for Safety Critical Industries program and provides participants with a sound understanding of contemporary human factors issues facing any safety critical industry. Whether you are a safety manager, accident investigator or CEO, our program will provide you with an opportunity to understand the cause and consequences of human error and assist you with identifying practical strategies to design error tolerant solutions.

Several practical case studies presented throughout will reinforce generic human factors issues and management solutions across various industries. A comprehensive suite of practical tools, templates and resources are provided to take back and apply in your own workplace.

Who Should Attend

This training program is designed for those individuals seeking a comprehensive understanding of applied human factors in any workplace. Expected participants include:

  • Operations and Engineering Senior Managers
  • Team Leaders and Supervisors
  • Human Resource Managers
  • HSE and WHS Managers, Investigators and Auditors
  • Industry and WHS Regulators
  • Quality, risk, compliance and assurance managers


Dr Graham Edkins

Key Learning Objectives

Upon completion of this course, you will be able to:

  • Understand the evolution of applied human factors in the workplace, its current scope and how it may contribute to addressing future safety challenges
  • Understand human error within the context of significant event investigations
  • Incorporate practical proactive error management strategies
  • Address human performance limitations that impact effective decision making and increase the probability of error occurrence
  • Identify social and group influences that shape human performance
  • Adopt a systematic human factors analysis method for incident investigations to better identify errors and error producing conditions
  • Understand the impact of infrastructure, facility and equipment design on human performance and the pros and cons of automation and advanced technology
  • Understand the incidence of mental health issues in the workplace and various strategies to support workers
  • Identify cultural influences that shape human performance including the practical application of a fair and just culture approach to consequence management
  • Adopt a proactive human factors analysis approach to identify the triggers that may lead to a potential fatal/ critical risk event and fix conditions before they cause problems

Benefits of Learning Online

Informa Corporate Learning’s online courses are new digital, interactive and engaging educational experience designed to maximise learning for professionals with busy schedules and/or small training budgets.

Our online courses are perfect opportunity for busy professionals as they require just 2 hours per week of your time and include an interactive forum for you to ask direct questions about challenges you are facing to expert course leaders.

Modules are released on a weekly basis, so you can pace yourself alongside your peers and you will have access to a comprehensive set of assets to support your learning such as video content, quizzes and case studies.

Watch webinar

WEBINAR: Improving The Quality Of Significant Workplace Incident Investigation Analysis

Our expert course instructor Dr Graham Edkins delivered a webinar on the need for strategies for improving the quality of significant workplace incident investigation analysis and addressing the pre-occupation with the search for a set of overly broad latent failures.
Watch webinar:

Course Outline

Module 1:

  • Human factors in context
  • Human factors: Past, present and future
  • The human factors contribution to significant safety accidents
  • A simple human factors model
  • Case study: Off the rails
  • Course activity: Towards 2040 – What will be the human factors challenges in your industry in the next 20 years?

Module 2:

  • Introduction to human error
  • What causes error?
  • Different types of errors
  • The positive side of error: Human compensatory ability
  • Course activity: Which error type is it?

Module 3:

  • Organisational error management strategies
  • Managing unintended actions (slips & lapses)
  • Managing intended actions (mistakes & violations)
  • Error management checklists for inspectors, investigators and auditors
  • Course activity: Quiz

Module 4:

  • Human information processing
  • Task demands: Overload and underload
  • Fitness for duty
  • Managing human performance limitations in rail
  • Case study: Airtime
  • Course activity: Participants will examine a flight safety incident to identify human performance limitations and practical management strategies

Module 5:

  • Role, status, authority and conformance
  • Strategies to improve team performance
  • Case study: Safety incident
  • Course activity: Participants will design a program to manage authority gradients

Module 6:

  • Human factors analysis methods
  • Errors and Error Producing Conditions (EPC’s)
  • Reactive Loss of Control Analysis (R-LOCA) model
  • Case study: Revisiting off the rails
  • Course activity: Quiz

Module 7:

Participants will be provided with the raw data from a video driven safety incident and be required to:

  • Use the R-LOCA model to classify the errors and contributing factors; and
  • Identify practical strategies to reduce the potential consequences of any errors identified

Module 8:

  • User centered workplace design principles
  • Automation and advanced technology
  • Case study: Designing for vigilance
  • Course activity: Participants will design a user centered
    driver vigilance system

Module 9:

  • The incidence of mental health in the workplace
  • The impact of mental health on safety
  • Practical strategies to support workers
  • Course activity: Quiz

Module 10:

  • The influence of safety culture and safety culture maturity
  • The essential ingredients of safety culture
  • Accountability and just culture
  • Case study: Safety incident
  • Course activity: Participants will design a practical cultural improvement program

Module 11:

  • Application of the Proactive Loss of Control Analysis (P- LOCA) method
  • Course activity: Create your own potential workplace accident

when & where

03 May 2021

Online Course

04 Oct 2021

Online Course

On-site & in-house training

Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?

Talk to us about an on-site/in-house & customised solution.


Still have a question?

Sushil Kunwar
Training Consultant
+61 (0)2 9080 4395

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