Key Learning Objectives
- Understand clinical governance and how it improves efficiency and practice, prevents incidents, manages risk, enables accreditation and shares accountability for good practice across all levels of staff
- Discover ways to achieve effective clinical governance, the systems to have in place and the optimisation opportunities
- Understand patient, community, government and regulatory expectation
- Learn about the strategies used by high performing organisations
About the Course
Clinical Governance is the system by which the governing body, managers, clinicians and staff share responsibility and accountability for the quality of care, continuously improving, minimising risks and fostering an environment of excellence in care for consumers.
This course will look at 2021’s expectation of how an organisation achieves safe high quality care in an environment of rising expectation and cost pressures. Its intention is to simplify the concept of clinical governance and provide strategies to make it easier to achieve practice improvement.
We will start by discussing the origins of clinical governance and the systemic patient safety failures which have been judged publically as a failure in clinical governance. The impact this has had on the leadership teams, the reputation of these organisations and the wider community.
Then we will systematically look at what effective clinical governance looks like in practice. Covering the key foundational patient safety initiatives used by high performing organisations to enable practice improvement.
This discussion will give you the opportunity to consider ways to improve practice, whilst improving the patient experience and meeting regulatory expectation.
We will finish by reflecting on the key indicators of clinical governance to help you prioritise where to start.
Who Should Attend
This course will benefit leaders in health and aged care services, clinical governance committee members and staff working in patient safety, risk and quality management.
It is particularly suited to people who are new to clinical governance or people looking to increase the effectiveness of clinical governance to improve practice.
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“One of the most valuable and informative days I have done in my nursing career. Michele was a wonderful facilitator with an ability to relate everyday practice into the course.”
Nurse Manager, Tunstall Healthcare
“The instructor was fantastic. Very knowledgeable, engaging and patient. Was able to meet everyone needs and provided relevant examples.”
Head of Dept. Obstetrics & Gynaecology, SJOG Midland
“One of the best courses I have attended.”
Facility Manager, Western Downs Regional Council
“Very interesting and engaging day. Great sharing of knowledge and the flexibility on the content.”
Clinical Analyst, Healthdirect Australia
“Great examples of how the different aspects work within the real life. Great stories and personable.”
Doctor, Queensland Health
“In depth knowledge of the subject from various angles of roles, organisations and context. Very practical approach to the subject and easy to grasp the way of presenting.”
Quality Development Clinical Lead, Intersystems
“Very knowledgeable, excellent facilitator, stayed on track, open to share experience and examples.”
Clinical Resources, Sir Moses Montefiore Home
1. Introduction to Clinical Governance
- What is clinical governance
- Benefits to organisations, staff and patients.
- Real examples of its public failures and what we can learn from them
- The role of government, regulatory authorities, the board, management and clinicians
2. Consumer Participation
- Patient and community expectation
- Person centred care
- Co-design and participation opportunities
3. Information systems, policy, procedure and clinical guidelines
- Security and privacy
- Communicating information
- Achieving procedure informed practice
- Getting the working environment right
- Governance expectation of staff recruitment, training, credentialing and performance development
- Opportunities to make it simpler and easier
5. Risk Management
- Why it’s the most powerful tool in patient safety
- Responsibility for risk management
- The essential skill – risk assessment
6. Incident and complaint management
- Human error and systems thinking
- Recommended methods for management and investigation
- Learning organisations
- Open disclosure of adverse events
7. Quality, Accreditation and Outcomes
- Keys to successful accreditation
- The role of performance indicators in measuring patient outcomes
- Expectation of quality improvement plans and auditing
8. Governance committees
- Performance expectation
- Clarify of purpose
- Optimising effectiveness
- Answering the question ‘where does responsibility sit’
when & where
29 Jul 2021
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