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Register your interest


Safe & Secure Hospitals Conference

Addressing safety and security for staff, consumers, and responders.

29-30 November 2017 | Radisson Blu Plaza Hotel Sydney

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Safety and security are paramount concerns within any hospital, however, with the increase in occupational violence, and the increasing demands on both the private and public sectors, safety and security are becoming increasingly difficult to ensure.

The 2017 Safe & Secure Hospitals Conference aims to address just this: bringing together field-leading experts from across healthcare, police, government, legal, ambulatory and allied health professions. These experts will deliver presentations on the latest developments in risk management, violence prevention, post-incident management, workforce training, incident resolution, cyber security and staff wellbeing. Together, we will work towards making hospitals safe and secure environments for all.




8:00 am

Registration & Morning Coffee

9:00 am

OPENING | Opening remarks from the Chair

9:10 am


Brett Holmes, General Secretary, New South Wales Nurses and Midwives' Association

9:50 am

In 2016, Alfred Health, embarked on a program to address OVA that started with an in-depth staff survey. 66% of staff experienced OVA in their current role, and incidents were under-reported.

  • Staff felt un-supported and many who experienced verbal abuse, threats and assaults saw it as “part of the job”
  • Listening to staff – not just quantitative responses, but the verbatim comments that supported people’s free-format call for help and priorities – led to development of tailored training programs with the goal of increasing their confidence and both theirs and patient’s safety when managing OVA.
  • Staff wanted skills in risk assessment, de-escalation, communication skills and breakaway techniques.
  • Evaluation of the training in areas has shown an increase in staff confidence, increasing reporting, increased use of dynamic risk assessment, de-escalation skills and evidence of less restrictive outcomes for patients.

10:30 am

Networking and refreshment break

11:00 am

  • Improved expertise and capacity of specialist mental health workforce to optimally assess and manage the behaviours and risk associated with consumers with a risk of offending or reoffending
  • Improved clinical outcomes for clients
  • Clients involved in less incidents, particularly those of aggression and violence
  • Improved management of risk
  • Improved coordination and referral pathways between specialist mental health services and correctional services including courts
  • Improved worker safety and reduced attrition due to reduced violence and aggression in the workplace

11:40 am

  • Management of acute behavioural disturbance Management of acute behavioural disturbance
  • Communication is key in crisis
  • Meeting needs and wants

12:20 pm

Lunch and networking break

1:20 pm

  • Defining the Gap (where we are and where we need to be)
  • Unblurring the lines (navigating change for security success)
  • Data mining for direction (the critical benefits of intelligence)
  • The 5 R’s of Healthcare Security (right people, right training, right attitude, right culture, right outcome)

2:00 pm

Security in a Woman’s Hospital

Senior Representative, The Royal Women’s Hospital Melbourne (Invited),

2:40 pm

Security in a Children's Hospital

Senior Representative, The Royal Children’s Hospital Melbourne (Invited),

3:20 pm

Networking and refreshment break

3:50 pm

This presentation will outline emerging trends in healthcare in improving the patient experience and answer the following questions:

  • What is the Patient Experience?
  • How does it relate to Patient Safety in Hospitals?
  • How should we measure the experience?
  • What does it take to improve the experience alongside safety and

4:30 pm

Our first responders enter chaotic and emotionally volatile situations as part of their day to day jobs. All too often however they are the victims of misplaced aggression, abuse and violence. As a national issue, we will hear from several states as they discuss:

  • Staff concerns
  • The mental health of first responders who experience violence and abuse
  • The support systems that are in place: What is being done and how can it be improved
  • The latest strategies across the states in violence prevention, mitigation and resolution

5:10 pm

Closing remarks from the Chair

5:20 pm

CLOSING | End of Conference Day One & Networking Function

9:00 am

OPENING | Opening remarks from the Chair

9:10 am

  • Reduce aggression and increase safety through the use of a Customer Service Ambassador
  • Bridge the gap between site security and clinical Staff
  • This award-winning program may assist your organisation more effectively manage aggression

9:50 am

  • What is Alert Safe Rostering?
  • Motivation and benefits
  • The challenges of realisation
  • Further application potential

10:30 am

Networking and refreshment break

11:00 am

Employers have a duty to take reasonable care to protect staff from foreseeable risk of injury. How does that operate in the context of third party assaults by members of the public and by patients, which are usually unprovoked and unpredictable? This presentation will:

  • Provide an overview of the case alw and guiding principles regarding employer liability for third party assaults
  • Discuss relevant case examples
  • Offer some strategies to assist employers to minimise and manage liability for third party assaults

11:40 am

Restraint Usage in Australian Hospitals

12:20 pm

  • Who is this violence coming from?
  • What does this violence look like?
  • Why does this violence happen?
  • Where do violent episodes occur?
  • When do violent episodes occur?

1:00 pm

Closing remarks from the Chair

1:10 pm

CLOSING | Lunch and End of Conference


Packages Price
Package(Two Days)$2395+GSTEarly Bird
Packages Price
Package(Two Days)$2195+GSTEarly Bird

Event Pricing

  • Standard Registration Rate – from 17 October 2017
    – Standard Industry Rate: $2,395 + GST
    – Hospital/Government Rate: $2,195 + GST

Book 3 delegates and receive the 4th delegate pass at no cost. To take advantage of this offer, call us today on 02 9080 4307 or email
Note: All delegates must be from the same company and register at the same time to qualify.

Separately Bookable Workshop

30th November 2017
02:00PM Conflict Resolution Workshop (Afternoon tea included)

This workshop will explore how to have difficult & necessary conversations and how to mediate conflict situations. The difficult conversation and mediation skills in the workplace will be necessary for the manager with employees, between colleagues and with patients and their families.

Learning Objectives

  • I dentify when a situation becomes a conflict and the possible causes of conflict & barriers to resolution
  • Identify the various approaches to conflict situations
  • I dentify the conditions under which mediation is an appropriate intervention
  • I dentify the underlying concepts and principles of the mediation process
  • I dentify and demonstrate an understanding of the 5-stage mediation model
  • Demonstrate how to start sensitive conversations that invites constructive dialogue and builds open communication
  • Know the importance of your purpose in a Difficult Conversation
  • Learn to have Difficult Conversations from a collaborative mindset including the distinction between curiosity vs. certainty
  • Learn how to deal with challenges in Difficult Conversations

Scott Dutton, Accredited Mediator, Trainer and Facilitator, Fighting Fair

05:00PM CLOSING | End of Workshop


Dave Brown

CPP, CHPA, Executive Director, Lower Mainland Integrated Protection Services

Brett Holmes

General Secretary, New South Wales Nurses and Midwives' Association

Jim Snipe

Lead trainer in management of violence and aggression, Alfred Health

Cathy Cooper

Forensic Clinical Specialist, Eastern Health

Sean Evans

Nurse Unit Manager, Psychiatric Emergency Care Centre, St Vincent's Hospital Sydney

Dean Marks

Specialist Healthcare Security Representative, Victorian Security Institute

Dr Avnesh Ratnanesan

Chief Executive Officer, Energesse

Dale Armstrong

Senior MICA Team Manager, Ambulance Victoria

Alan Dormer

Chief Executive Officer, Opturion Pty Ltd

Kerrie Jackson

Partner, BTLawyers

Dr Jacqui Pich

Lecturer, Faculty of Health, University of Technology Sydney

Scott Dutton

Accredited Mediator, Trainer and Facilitator, Fighting Fair

Kerry Power

Specialist, Operations Integration, Health & Safety Department, Ambulance Victoria

when & where

29 - 30 Nov 2017

Radisson Blu Plaza Hotel Sydney
27 O’Connell Street, Sydney NSW 2000
(02) 8214 0000

Book Accommodation with Lido Group
For your convenience Lido Group will manage your accommodation needs. Click here or call 02 8585 0808.


Still have a question?

Nicholas Mayfield
Conference Manager
+61 2 9080 4477

Samantha Lister
Sponsorship & Exhibition Manager
+61 2 9080 4432

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