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19-03-2018 (Sydney)

P17GC10 Effectively Managing People & Teams
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Effectively Managing People & Teams

2-Day Training Course: The Essential Practical Skills Course for all New Managers.
Discover how you can effectively integrate excellent planning & organisational skills with the “people” skills of communicating expectations, motivating, delegating, coaching & leading your team to reaching organisational objectives.

Melbourne | 14-15 November 2017
Sydney | 19-20 March 2018

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SUPER EARLY BIRD RATE - SAVE $300 // PLEASE SEE PRICING BELOW FOR MORE DETAILS

overview

Key Learning Objectives

  • Identify a manager’s unique responsibilities and qualities
    Appreciate the changes in your style needed to inspire and influence others
  • Learn to set tangible, accountable and manageable expectations with your manager and team
  • Understand the difference between leadership and management
  • Appreciate the importance of EQ vs IQ in becoming an effective people manager
  • Mastermind your transition; build new relationships, managing vs doing and ‘managing upwards’
  • Recognise and adopt motivational and influential communication styles
  • Discover how to manage difficult conversations
  • Acquire the necessary skills to manage staff performance, coach and develop
  • Develop skills in delegating, prioritisation, problem solving and able decision making

 

About the Course

This intensive 2-day program is designed to provide individuals with the skills and techniques necessary in their transition to a management role.

The adjustment from being managed to ‘being the manager’ is the biggest challenge in today’s demanding business environment. With the diverse mix of generations in the workforce, the ability to bring people together, maintain motivation, address performance and deliver results is a challenge that cannot be underestimated.

Learn how to create, empower and lead a cohesive team to achieve results through delegation, coaching, effective prioritisation and able decision-making.

You’ll learn how best to approach each individual in your team – and how to juggle the multiple demands on you as a manager, whilst maintaining the focus on the efforts of both you and your team.

Develop a greater level of personal effectiveness in the performance of your management role through a better understanding of your personal communication style and how to influence others to achieve desired outcomes.

Become more confident in confronting difficult people and situations and learn to resolve problems quickly whilst building sustainable and beneficial relationships with both internal and external stakeholders.

Armed with a portfolio of management techniques, you will return to your workplace well-equipped to build on your strengths as a manager, and to identify areas where you can improve both your efficiency and your working relationships.

 

Who Will Benefit

Course Level: Beginner/Intermediate
Recommended Pre-requisite: Nil

This program has been developed specifically for those managing the transition into their first management role and overseeing work done by others to achieve organisational goals.

It will be of particular value to newly appointed managers, supervisors, team leaders and project managers who wish to strengthen their management skills.

pricing

Packages Price
2 Day Training 2018$2295$2195+GSTEarly BirdEarly Bird
2 Day Training 2017$2195$2095+GSTEarly BirdEarly Bird
  • Special rate $1756 (per person) when you book for four or more participants, please call us today on 02 9080 4307 or email info@informa.com.au to take advantage of this offer.

 

Melbourne // 14-15 Nov 2017
Super Early Bird rate: $1,895 (Save $300 + GST). Use code P17GC10ME. Expires by 6 Oct 2017.
Early Bird rate: $2,095. Expires by 27 Oct 2017.
Standard rate: $2,195.

Sydney // 19-20 Mar 2018
Super Early Bird rate: $1,995 (Save $300 + GST). Use code P18GC10SY. Expires by 09 Feb 2018.
Early Bird rate: $2,195. Expires by 02 Mar 2018.
Standard rate: $2,295.

Testimonials

Relaxed atmosphere created by Janet made me comfortable to ask the “silly” questions and therefore get the most out of the course.”
Environment Advisor, QLD Rail

Terms and Conditions

To read the training course terms and conditions read more here

Course Outline

The role of a manager

  • Identify the attributes of a competent manager
  • Define the expectations of your role from your peers, subordinates and seniors
  • Opportunities and limitations – where does my role stop and my manager’s start?
  • What needs to change
  • Effective delegation
  • Typical challenges and anxieties during early stages of transition
  • Your learning curve
  • Building and managing new relationships

 

Practical activity:

  • Defining my role as manager, identifying differences in past and present expectations.
  • Develop your personal delegation plan

 

Building a supportive, productive team

  • Attributes and components of a successful team
  • Recruiting the right team members
  • Matching organisational needs with skill sets
  • Understanding behavioural characteristics of personality types
  • Team dynamics

 

Practical activity:

  • Analysis of team models, assess your current team strengths and weaknesses, group review of case scenarios

 

Managing & motivating the team

  • Establishing boundaries and expectations
  • Maintaining motivation of individuals within your team
  • Creating a cohesive team culture
  • Managing team performance
  • Learning to address ‘change fatigue’
  • Managing vs Doing – art of delegation – getting things done through others

 

Practical activity:

  • Develop workable group and individual strategies to maintain motivation across diverse teams to build a strong performance culture.

 

Retaining & developing people

  • Foster accountability and empower your team
  • Mentoring or coaching – what do your team members need?
  • Understanding different adult learning styles
  • One size doesn’t fit all – formulate learning and development pathways
  • Managing diversity within the team

 

Practical activity:

  • Manage diversity across the generations, develop pathways for the team

 

Effective communication and communicating ‘change’ with your team

  • Listening and questioning skills
  • Developing an assertive and influential communication style
  • The principles of effective negotiation
  • Communicating with 2way feedback
  • Communicating change with your team

 

Practical activity:

  • Domino questioning principles, exercise in communicating feedback

 

Competent problem solving & decision making

  • Develop confidence with crucial confrontations and conversations
  • Adopting a problem solving approach
  • Making decisions and managing consequences
  • Managing politics
  • Handling grievances
  • Doing the ‘tough’ stuff – taking action and making difficult decisions
  • Conducting disciplinary proceedings

 

Practical activity:

  • Case scenarios and group role plays, identify difficult situations in the workplace and development of action plans

 

Mastering workflow & productivity

  • Task organisation and execution
  • Managing your workflow and productivity
  • Prioritisation methods
  • Managing other people’s priorities
  • Personal habits that hinder

 

Practical activity:

  • Prioritisation exercise, self audit of personal effectiveness

 

Action orientated meetings that actually deliver results

  • The real role of a Chair
  • Using an agenda
  • Positive and objective participation

 

Personal action plan

  • Conduct self analysis based on learnings
  • Devise a personal action plan to start making real and implementable changes to make a difference

when & where

14 - 15 Nov 2017

Melbourne

19 - 20 Mar 2018

Sydney

On-site & in-house training

Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?

Talk to us about an on-site/in-house & customised solution.

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