This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our and .
overview
Key Learning Objectives
- Appreciate the strategic importance of defining and understanding your crucial role as an office manager
- Discover the key to a robust and effective organisation
- Describe how to effectively manage the dynamics of change
- Recognise how to take on extra responsibility while staying in control
- Understand effective negotiation and influencing skills and how to best apply them in your role
- Learn how to get the outcome you desire through effective win/win communication skills
- Appreciate how to cram 24 hours into a morning – learn dynamic time management tools
- Gain insights into managing difficult people, situations and stress in a calm and effective manner
- Learn to foster a productive, efficient and positive office environment
About the Course
In modern working environments, more and more assistants are encouraged to take on office management responsibilities.
Whether it is purely taking over the day to day running of office activities or taking on a team of staff to help: this can be very challenging as not only will your workload increase but you will be required to use skills you have never used before.
It is not uncommon to feel lost and unsupported in the office management role, everyone having high expectations of you and yet offering very little help and guidance.
Who Will Benefit
Course Level: Intermediate
This course is relevant for executive/personal assistants or anyone looking to become an office manager or who regularly takes on office management responsibilities. It’s a useful refresher for those in existing office management positions wanting to enhance their skills and benefit from formal, structured training with real world applications.
A CPD Course
Use this course to help fulfil your Continuing Professional Development (CPD) educational requirements to retain your professional/chartered status.
Contact your relevant association to learn how.
Testimonials
“Informative and relevant, lively facilitation with lots of examples and practice.”
Executive Officer, Government Employees Superannuation Board
“Extremely informative, gave me good tools to take back to the workplace, kept our attention throughout the day.”
Office Manager, Aker Kvaerner Subsea Australia
“Examples and experiences were relevant and I genuinely felt comfortable to express ideas and input.”
Admin Supervisor, Newcrest Mining
“Janet was excellent in her presentation and conducting this workshop. She was friendly, open and solved the attendees’ problems.”
Events Administration Officer, Paramatta City Council
Course Outline
Defining the role of the office manager
- Understanding the core components of the office manager role:
- Functions
- Roles
- Responsibilities
- Clarifying expectations
Logistics – The art of effective planning & organising
- How to plan – a step by step framework for success
- The importance of robust project management skills – and how to implement them
- Documentation control – ensuring you have the facts at your fingertips
- Organising and structuring processes and procedures
- Problem solving and decision making
Mastering time & workflow management skills
- Review how you spend your time through a self audit exercise
- Develop a systematic way of managing a workflow
- Identify your personal ‘time stealers’
- Avoid ‘hurry sickness’ and be aware of your greater goals
- Learn how to say ‘no’ (nicely) and mean it
- Work at an optimum level to ensure successful outcomes
- Realise personal skills required to use time more effectively
Essential negotiation skills – Forging win/win outcomes
- The critical importance of robust negotiation skills
- Understanding your counterpart
- Learn your strengths and play to them
- Tactics and counter tactics
- Why win/win is the ultimate goal in any negotiation
Effective communication – Written & spoken
- How to get your message across firmly and fairly
- Best practice communication model:
- Email communication
- Meetings
- 1 on 1 scenarios
- Effective business writing
- Writing instructions and process guides
- Getting your hands on the information you need
Influencing across your organisation
- The role of influencing within modern organisations
- Influencing upwards
- Influencing across business functions
- Influencing teams
- Influencing individuals
Prioritising – How to cram 24 hours into a morning
- How to prioritise in a way that works for you
- Best practice time management techniques
- How to defend your time from institutional and colleague attacks
- Practical steps for increasing productivity and efficiency
- The importance of effective delegation
Managing change – Gaining commitment
- How to introduce change painlessly
- Up-selling change as a positive
- Pre-empting and managing potential negative impact
- Learn to cope yourself
Taking control – Stick to your guns
- Understanding and maximising your personal strengths
- Harnessing the unique strengths of others
- Don’t get panicked by rank into changing your tack
Dealing with difficult situations – People & emotions
- Dealing with the organisational hierarchy
- Coping with those who know better
- How to handle emotions and feelings in a professional way
- Conflict resolution – suggested strategy and outcomes
- Dealing with the human crisis
Dealing with pressure & stress
- Coping with difficult problems
- The importance of keeping things in perspective
- Dealing with crisis scenarios
- Practical breathing techniques
- How to handle your own stress
- Coping with others in stress
On-site & in-house training
Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?
Talk to us about an on-site/in-house & customised solution.
contact
Still have a question?
Sushil Kunwar
Training Consultant
+61 (0)2 9080 4395
training@informa.com.au