Register your interest


Register your interest


Consumer Law Conference

14 – 15 May 2018 | Park Royal, Darling Harbour, Sydney

Book Now Download Brochure

EARLY BIRD RATE - SAVE UP TO $300 - Expires 28 February 2018


The Consumer Law conference will be held from Monday 14th – Tuesday 15th May 2018 at the Park Royal Darling Harbour, Sydney.

The Australian Consumer Law (ACL) came in to effect in 2011 covering consumer protection and fair trading and was the most significant reform of consumer law in Australia since the Trade Practices Act over 35 years ago. Regulatory reforms have seen the development of a five-yearly review of the ACL which has sparked recent interest and discussion over the future direction for consumer protection and product liability laws in Australia.

The Consumer Law conference will be a landmark event to comprehensively cover all aspects of consumer law reform and is designed to provide a well-rounded discussion on changes in consumer protection regulation and legislation. The main focus of the program is to explore the road ahead for developing uniform consumer laws in Australia and the role of information technology.

The conference will happen alongside review of recent case law bringing together government agencies and regulators of competition and consumer law in Australia, legal practitioners, consumer advocates, public authorities and business representatives to provide an overview of the latest policy developments in consumer protection law.

Focus topics include:

  • Consumer law reform and regulation
  • Regulatory framework for the ACL
  • Legislation and implementation of the ACL
  • Impact of the ACL for business and industry
  • The future direction of consumer protection
  • Successes and failures of the new ACL
  • Powers of enforcement and compliance
  • Information technology for consumer protection

Specific topics consider the framework for consumer protection laws, including unfair contract terms, product safety and consumer guarantees. This is THE conference to attend to have a well-rounded insight into the future of consumer protection law in Australia. The agenda is being researched and developed but don’t miss your opportunity to be involved and attend the Consumer Law conference to get:

  • Comprehensive discussion of consumer law in Australia
  • Gain up-to-date information on consumer legislation
  • Hear examples of case law and lessons learnt
  • Earn CPD points for conference attendance
  • Network with like-minded professionals


8:00 am

Registration and coffee

8:20 am

CHAIRPERSON | Introductory remarks from the Chair


8:30 am

—— Overview of reform to improve consumer policy
—— Current issues for business and consumers
—— Ensuring fairer trading practices in NSW

9:00 am

—— Underlying principles of the Australian Consumer Law (ACL)
—— Future direction of consumer protection laws
—— Approach to reform – what’s next?

9:30 am

—— Australian Consumer Law (ACL) review
—— Examining the effectiveness of the ACL
—— Key recommendations of the review

10:00 am

—— Priorities in implementing the ACL review recommendations
—— New consumer rights to data
—— Effective consumer dispute resolution – tribunals v ombudsman

10:30 am

Morning tea


10:45 am

—— Enhancing industry-wide understanding of the ACL
—— Why might regulators choose to investigate a business
—— Review of the performance evaluation framework

11:15 am

—— Consumer protection rights in financial products and services
—— ASIC’s approach to consumer protection
—— The interaction between key regulators

11:45 am

—— Overview of consumer product safety standards
—— Industry codes of conduct and reporting requirements
—— Safety warning notices, recalls and product bans

12:45 pm

Lunch and networking break


1:45 pm

—— How the ACL relates to the telecommunications sector
—— Keeping consumers up to date with industry changes
—— Improving the customer experience

2:15 pm

—— What are the upcoming changes to the ACL, and the likely impact?
—— Warranties, repairs, replacements and refunds in retail
—— The impact of online shopping and the extent to which the ACL applies to overseas online retailers

2:45 pm

—— What protections have safeguarded SMEs?
—— Unfair contract terms in small business
—— Meaning of ‘unfair’ and what makes a contract unfair

3:15 pm

—— Acceptable quality under the ACL
—— Meaning of “fit for purpose”
—— Recent case law review

3:45 pm

Afternoon tea


4:00 pm

—— ACCC enforcement powers
—— Examples of enforcement actions – and the outcomes
—— Review of the mandatory reporting requirements

4:30 pm

—— ACCC use of investigatory powers
        >> Education, voluntary compliance, administrative resolution
        >> Infringement notices, undertakings, public warning notices
—— What’s next – new or increased maximum penalties?

5:00 pm

—— Understanding business compliance requirements under the ACL
—— Design and development of business compliance programs
—— How can businesses be better prepared?

5:30 pm

—— Mitigating regulatory and operational risks
—— Reasons for non-compliance
—— Consequences if something goes wrong

6:00 pm

Networking drinks provided for End of Day One

8:30 am

Registration and coffee

8:50 am

CHAIRPERSON | Introductory remarks from the Chair


9:00 am

—— Overview of competition policy in gas and electricity markets
—— Has competition policy worked in the interest of consumers?
—— How can we work towards improving customer outcomes?
—— What changes are needed to boost consumer confidence?

9:30 am

—— Consumer protection law in relation to fundraising
—— Legislation in the ACL applying to NFPs
—— Meaning of ‘unconscionable conduct’
—— Outcomes of the recent review

10:00 am

—— What has the implementation of the new ACL meant for
vulnerable consumers?
—— How are regulatory processes protecting vulnerable consumers?
—— Unfair selling tactics and vulnerabilities of low-income earners
—— Prevention of targeted unconscionable conduct and unfair practice

10:30 am

Morning tea


10:50 am

—— An overview of the Australian Made, Australian grown logo
—— What to look for buying food from a particular country?
        >> Grown in
        >> Product of
        >> Made in
—— Labelling standards

11:20 am

—— What is the consumer guarantee?
—— What can we promise in the current market?
—— What does the ACL mean for guarantees?
—— Who is held responsible for the guarantee?

11:50 am

—— What actions are classified as misleading or deceptive conduct?
—— How businesses can avoid false or misleading representations
—— What type of information is more likely to mislead or deceive?
—— Rules around special offers, prizes and ‘free’ product or services

12:20 pm

—— Misleading deceptive misconduct
—— Unconscionable conduct
—— The ACL and pecuniary penalties
—— How to avoid worst case scenarios

12:50 pm

Lunch and networking break


1:50 pm

—— The role of information management technology in consumer law
—— Online management tools and complaints registers
—— Improving dispute resolution processes
—— Fostering inmproved collaboration

2:20 pm

—— Intersection between the ACL and digital technologies
—— How does the ACL apply to the online consumer?
—— Innovation driving financial technologies
—— Lessons learnt from leading FinTechs

2:50 pm

—— Dealing with privacy risks for consumer protection
—— Creating awareness of privacy and data protection
—— Interplay between privacy policy and consumer law
—— Legal ramifications of an online database

3:20 pm

—— The importance of privacy and data security
—— Identifying cyber threats and vulnerabilities
—— Reducing the opportunity for crime
—— Scam prevention

3:50 pm

Closing remarks from the Chair

4:00 pm

End of Conference


Packages Price
Package(Two Days)$1995$1695+GSTEarly BirdEarly Bird
1 Day Conference (Day 1)$1295+GSTEarly Bird
1 Day Conference (Day 2)$1295+GSTEarly Bird
Packages Price
Package(Two Days)$1195$995+GSTEarly BirdEarly Bird
1 Day Conference (Day 1)$795+GSTEarly Bird
1 Day Conference (Day 2)$795+GSTEarly Bird

General Pricing

  • Early Bird Rate – Save up to $300 // Book by 28 February 2018
    – 2 Day Conference $1,695 + GST
    – 1 Day Conference $1,295 + GST
  • Standard Rate // From 1 March 2018
    – 2 Day Conference $1,995 + GST
    – 1 Day Conference $1,295 + GST


Consumer Advocates/ NFP/ Start ups and SMEs Pricing

  • Early Bird Rate – Save up to $200 // Book by 28 February 2018
    – 2 Day Conference $995 + GST
    – 1 Day Conference $795 + GST
  • Standard Rate // From 1 March 2018
    – 2 Day Conference $1,195 + GST
    – 1 Day Conference $795 + GST

Register Your Interest

Receive updates on this event. Leave your details with us and we will notify you of updates as they happen. Register your interest here.


Hon Matthew Kean MP

NSW Minister for Innovation and Better Regulation

Felicity Natoli

Group Senior Manager - Deposits and Payments, ASIC

Adam Stingemore

General Manager, Strategy and Public Affairs, Standards Australia

Adjunct Professor John Skerritt

Deputy Secretary for Health Products Regulation, Department of Health

Sue McCarrey

Chief Executive, Office of the National Rail Safety Regulator (ONRSR)

Dr. Ron Ben-David

Chairperson, Essential Services Commission

Ian Harrison

CEO, Australian Made, Australian Grown Campaign

David Crosbie

CEO, Community Council for Australia

David Fleming

Director – Legal, PWC

Elizabeth Richmond

Partner, Clayton Utz

Gerard Brody

CEO, Consumer Action Law Centre, Victoria

Lynsey Edgar

Partner, Dentons

Teresa Corbin


when & where

14 - 15 May 2018

Parkroyal Hotel, Darling Harbour, Sydney
150 Day Street, Sydney NSW 2000
+61 (02) 9261 1188

Book Accommodation with Lido Group
For your convenience Lido Group will manage your accommodation needs. Please call on 02 8585 0808.


Still have a question?

Leah Dansie
Conference Manager
02 9080 4300

Andrew Sinkovich
Sponsorship & Exhibitions Manager
02 9080 4008

Get all the latest on Informa news and events

Informa Australia is the nation's leading event organiser. Our events comprise of large scale exhibitions, industry conferences and highly specialised corporate training.

Find out more