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Consumer Law Conference

14 – 15 May 2018 | Park Royal, Darling Harbour, Sydney

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The Consumer Law conference will be held from Monday 14th – Tuesday 15th May 2018 at the Park Royal Darling Harbour, Sydney.

The Australian Consumer Law (ACL) has sparked interest over consumer rights and consumer protection policy since its inception in 2011. With the effectiveness of the ACL currently under review and now faced with increasing competition in a global consumer market and rapid digital innovation, the nature of consumer law is increasingly more sophisticated and complex. The Consumer Law Conference will examine the direction of consumer protection and product liability laws, and offers industry-wide debate to optimise our approach to the future of consumer law reform in Australia.

As we are entering the next era of opportunity in consumer policy, the conference objectives address current key issues that include (i) reforming our approach to consumer protection and consumer law in Australia, (ii) enhancing industry-wide understanding of the regulatory framework and powers of enforcement and compliance, (iii) discussing the legislative requirements within the ACL, including consumer guarantees, unfair agreements, consumer contracts and product safety and (iv) transforming information management and digital innovation for consumer protection.

The conference will happen alongside reviews of recent case law exploring the outcomes of the ACL, and will welcome representatives from regulation of competition and consumer law, legal practitioners, consumer advocates, public authorities together with Australia’s most influential business leaders to provide a comprehensive overview of consumer protection law.

Focus topics include:

  • Consumer law reform and regulation
  • Regulatory framework for the ACL
  • Legislation and implementation of the ACL
  • Impact of the ACL for business and industry
  • The future direction of consumer protection
  • Successes and failures of the new ACL
  • Powers of enforcement and compliance
  • Information technology for consumer protection

Specific topics consider the framework for consumer protection laws, including unfair contract terms, product safety and consumer guarantees. This is THE conference to attend to have a well-rounded insight into the future of consumer protection law in Australia. The agenda is being researched and developed but don’t miss your opportunity to be involved and attend the Consumer Law conference to get:

  • Comprehensive discussion of consumer law in Australia
  • Gain up-to-date information on consumer legislation
  • Hear examples of case law and lessons learnt
  • Earn CPD points for conference attendance
  • Network with like-minded professionals


8:00 am

Registration and coffee

8:35 am

OPENING | Welcome

8:40 am

CHAIRPERSON | Introductory remarks from the Chair

Russell Zimmerman, CEO, Australian Retailers Association

8:45 am

  • Overview of reform to improve consumer policy
  • Current issues for business and consumers
  • Ensuring fairer trading practices in NSW

9:00 am

  • Australian Consumer Law (ACL) review
  • Examining the effectiveness of the ACL
  • Key recommendations of the review
  • Legislative proposals and direction

9:30 am

  • Priorities in implementing the ACL review recommendations
  • New consumer rights to data
  • Assessing the regulators – supporting consumers and enforcement
  • Effective consumer dispute resolution – tribunals v ombudsman

10:00 am

Morning tea


10:15 am

  • Enhancing industry-wide understanding of the ACL
  • Building consumer confidence and business growth
  • Why might regulators choose to investigate a business
  • Review of the performance evaluation framework

10:45 am

  • Consumer protection rights in financial products and services
  • ASIC’s approach to consumer protection, including sector-specific issues/ examples
  • The interaction between key regulators
  • Update on relevant reviews and law reforms

11:15 am

  • The use of voluntary standards in regulatory frameworks
  • Global trends in standards development

11:45 am

  • A look at how specialist consumer protection agencies complement the ACL
  • Improving industry specific regulation and product safety requirements
  • Addressing deficiencies in enforcement tools and remedies available

12:15 pm

Lunch and networking break


1:15 pm

  • How the ACL relates to the telecommunications sector
  • Keeping consumers up to date with industry changes
  • Improving the customer experience

1:45 pm

  • What impact has the ACL had on the Australian retail sector?
  • What are the upcoming changes to the ACL, and how will they impact the retail industry?
  • Warranties, repairs, replacements and refunds in retail, including ‘no refund’ signs
  • The impact of online shopping and the extent to which the ACL applies to overseas online retailers

2:15 pm

  • What protections have safeguarded SMEs?
  • Unfair contract terms in small business
  • Meaning of ‘unfair’ in consumer law, and what makes a contract unfair

2:45 pm

  • Acceptable quality under the ACL
  • Meaning of “fit for purpose”
  • Recent case law review

3:15 pm

Afternoon tea


3:30 pm

  • Types of enforcement actions – criminal and civil
  • Mandatory reporting requirements – Product Recall and Safety Bans
  • Compliance arrangements

4:00 pm

  • ACCC use of investigatory powers
    • Education, voluntary compliance, administrative resolution
    •  Infringement notices, undertakings, public warning notices
    •  Legal proceedings and remedies
  • Current trends and ACCC enforcement priorities
  • What’s next – new or increased maximum penalties?

4:30 pm

  • Understanding business compliance requirements within the ACL
  • Design and development of business compliance programs
  • How can businesses be better prepared?

5:00 pm

  • Assessing risk in consumer law
  • Mitigating regulatory and operational risks
  • Reasons for non-compliance
  • Consequences if something goes wrong

5:30 pm

Networking drinks provided for End of Day One

8:30 am

Registration and coffee

8:50 am

OPENING | Welcome

8:55 am

CHAIRPERSON | Introductory remarks from the Chair

Daniel Tirado, Senior Corporate Counsel and Regulatory Change Project Owner, Toyota Finance Australia Limited and Sessional Academic Faculty of Law, UTS


9:00 am

  • Overview of competition policy in gas and electricity markets
  • Has competition policy worked in the interest of consumers?
  • How can we work towards improving customer outcomes?
  • What changes are needed to boost consumer confidence?

9:30 am

  • Consumer protection law in relation to fundraising
  • Legislation in the ACL applying to NFPs
  • Meaning of ‘unconscionable conduct’
  • Outcomes of the recent review

10:00 am

  • What has the implementation of the new ACL meant for vulnerable consumers?
  • How are current regulatory processes protecting vulnerable consumers?
  • Unfair selling tactics and vulnerabilities of CALD and low-income earners
  • Prevention of targeted unconscionable conduct and unfair practice

10:30 am

Morning tea


10:45 am

  • An overview of the Australian Made, Australian grown logo
  • What to look for buying food from a particular country?
    • Grown in
    • Product of
    • Made in
  • Labelling standards

11:15 am

  • What is the consumer guarantee?
  • What can we promise in the current market?
  • What does the ACL mean for guarantees?
  • Who is held responsible for the guarantee?

11:45 am

  • What actions are classified as misleading or deceptive conduct?
  • How businesses can avoid false or misleading representations
  • What type of information is more likely to mislead or deceive?
  • Rules around special offers, prizes and ‘free’ product or services

12:15 pm

  • Misleading deceptive misconduct
  • Unconscionable conduct
  • The ACL and pecuniary penalties
  • How to avoid worst case scenarios

12:45 pm

  • ASIC Prohibition Flex Commissions
  • Interest Rates to be set by Auto Finance Companies/Risk Based Pricing (RBP)
  • Impacts for Car Dealers, Auto Finance Companies and Customers

1:00 pm

Lunch and networking break


2:00 pm

  • The role of information management technology in consumer law
  • Online management tools and complaints registers
  • Improving dispute resolution processes
  • Fostering improved collaboration

2:30 pm

  • Intersection between the ACL and digital technologies
  • How does the ACL apply to the online consumer?
  • Innovation driving financial technologies
  • Lessons learnt from leading FinTechs

3:00 pm

  • Dealing with privacy risks for consumer protection
  • Creating awareness of privacy and data protection
  • Interplay between privacy policy and consumer law
  • Legal ramifications of an online database

3:30 pm

  • The importance of privacy and data security
  • Identifying cyber threats and vulnerabilities
  • Reducing the opportunity for crime
  • Scam prevention

4:00 pm

Closing remarks from the Chair and End of Conference


Packages Price
Package(Two Days)$1995+GSTEarly Bird
1 Day Conference (Day 1)$1295+GSTEarly Bird
1 Day Conference (Day 2)$1295+GSTEarly Bird
Packages Price
Package(Two Days)$1195+GSTEarly Bird
1 Day Conference (Day 1)$795+GSTEarly Bird
1 Day Conference (Day 2)$795+GSTEarly Bird

General Pricing

  • 2 Day Conference $1,995 + GST
  • 1 Day Conference $1,295 + GST


Consumer Advocates/ NFP/ Start ups and SMEs Pricing

  • 2 Day Conference $1,195 + GST
  • 1 Day Conference $795 + GST

Register Your Interest

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Hon Matthew Kean MP

NSW Minister for Innovation and Better Regulation

Felicity Natoli

Group Senior Manager - Deposits and Payments, ASIC

Adam Stingemore

General Manager, Strategy and Public Affairs, Standards Australia

Sue McCarrey

Chief Executive, Office of the National Rail Safety Regulator (ONRSR)

Dr. Ron Ben-David

Chairperson, Essential Services Commission

Ian Harrison

CEO, Australian Made, Australian Grown Campaign

David Crosbie

CEO, Community Council for Australia

David Fleming

Director – Legal, PWC

Elizabeth Richmond

Partner, Clayton Utz

Gerard Brody

CEO, Consumer Action Law Centre, Victoria

Lynsey Edgar

Partner, Dentons

Teresa Corbin


Daniel Tirado

Senior Corporate Counsel and Regulatory Change Project Owner, Toyota Finance Australia Limited and Sessional Academic Faculty of Law, UTS

Grant Holley

Partner, Holley Nethercote

Nicole McLay

Assistant Secretary Regulatory Practice, Education & Compliance at Department of Health

Charles Coorey

Partner, Gilbert + Tobin

Andrea Beatty

Consulting Principal, Keypoint Law

Daniel Tynan

Barrister, 12th Floor Wentworth Chambers

Russell Zimmerman

CEO, Australian Retailers Association

Fred Chilton

Partner, Emil Ford Lawyers

Peter Wright

Managing Partner, Brown Wright Stein Lawyers

Dale Webster

Chair, CAANZ

Harriet Paterson

Compliance Officer, Australian Made, Australian Grown Campaign

when & where

14 - 15 May 2018

Parkroyal Hotel, Darling Harbour, Sydney
150 Day Street, Sydney NSW 2000
+61 (02) 9261 1188

Book Accommodation with Lido Group
For your convenience Lido Group will manage your accommodation needs. Click here or call 02 8585 0808.


Still have a question?

Leah Dansie
Conference Manager
02 9080 4300

Andrew Sinkovich
Sponsorship & Exhibitions Manager
02 9080 4008

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