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Safe & Secure Hospital & Healthcare Worker Conference

Best practice learnings, practical strategies & effective collaboration to drive meaningful change

23-24 November 2021 | Swissotel Sydney

We are excited to be moving back to face-to-face events but will continue to offer the option to attend the event virtually

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Early bird rate expires 30 September 2021


Security incidents in healthcare settings and violence against health care workers is all too common, frequently underreported and on the rise across the country.

The Safe & Secure Hospital & Healthcare Worker Conference aims to address pre-existing and emerging challenges: bringing together field-leading experts from across healthcare, police, government, legal, ambulatory and allied health professions. These experts will deliver presentations on the latest developments in aggression and violence prevention, post-incident management, security management, workforce training, incident resolution and staff wellbeing.

This event is about preventing and managing occupational violence and aggression in hospitals and health settings across Australia. This hybrid event will focus on articulating critical challenges, discussing effective strategies and promoting collaboration to ensure the safety and security of healthcare staff.

Topics to be address

  • OVA systems in differing health workplaces
  • Practical solutions and strategies to ensure the reduction of risk and incidence of violence
  • Occupational violence risk assessment and management plans
  • Control measures, risk assessment and effective training tools
  • Current and emerging post COVID-19 effects within hospital and health care safety worker
  • Incident Reporting
  • Post-incident support and ensuring effective psychological first aid
  • Legal responsibilities and duty of care to patient Vs duty of care to staff
  • Emerging risks both physical and physiological
  • Hospital Design and Logistics in reducing incidents
  • Emerging technologies within training and prevention

For 2021, this event will be available as a face-to-face event as well as via the virtual event platform.


Dr Teresa Anderson AM

Chief Executive, Sydney Local Health District

Jim Snipe

Lead Trainer for Management of Aggression and Violence, Alfred Health

Paul Preisz

Director Emergency Department, St Vincent's Hospital

Cathy Cooper

Forensic Clinical Specialist, Eastern Health

Dr Stephen Parnis

Emergency Physician, St Vincent's Hospital, Royal Victorian Eye & Ear Hospital, Werribee Mercy Hospital and former Vice President, AMA

Tiffany Thompson

Coordinator Consumer Participation Strategy Mental Health, Drug and Alcohol Services, Murrumbidgee Local Health District

Steve Bills

Director Security and Emergency Management, Monash Heath

Kerry Wilcock

Acting Manager/ Staff Counsellor - Staff Wellbeing and Support Service, South West Sydney Local Health District

Christine Henderson

Coach Transforming Your Experience (TYE), SWSLHD

Duncan McConnell

Clinical Manager, St Johns Ambulance Australia (NT) Inc.

Chief Inspector Matthew Hanlon

Manager Mental Health Intervention Team, NSW Police

Scott Neirinckx

Senior Clinical Advisor, Mental Health Intervention Team, NSW Police

Sharleen Brown

Manager Inpatient Services/MHECS/Director of Nursing Mental Health Drug and Alcohol Services, Murrumbidgee Local Health District

Alexandra Rowe

Assistant State Inspector, Work Safe NSW

Elisa Ilarda

Project Manager (Occupational Violence and Safewards), Western Health

Dr Ainslie Senz

Director–Footscray Emergency Department, Western Health

Sergeant Scott McLean

Divisional Mental Health and Police Service (MHaPS) Manager & Mental Health Liaison, Victoria Police

Josephine McMahon

Program Officer (Health Practice), WorkSafe Victoria


9:00 am

Opening Statement from the Chair

9:10 am

KEYNOTE | Addressing occupational violence and aggression against healthcare workers through collaboration and innovation

Dr Teresa Anderson AM, Chief Executive, Sydney Local Health District

9:40 am

  • It has always been a challenge for HCWs to nurture and maintain their wellbeing & effectiveness in high pressure environments
  • The Covid 19 Pandemic has imposed new and unforeseen burdens on all HCWs
  • The impact of these new and added pressures are wide-ranging and profound, & must inform health sector management & planning

10:10 am

  • Are Mental Health, & Emergency Departments the only environments where aggression is present?
  • Who, where and why does it happen – from the car park via screening, to the café queue and beyond?
  • The effect on anger and aggression from the quadruple (maybe more) in Victorian lockdowns
  • Trending behaviours throughout the pandemic

10:40 am

Morning Tea and Networking Session

11:10 am

  • NSW data on mental health incidents involving violence/aggression
  • What does multiagency de-escalation training look like?
  • Agency collaboration plays a key role in promoting safe environment

11:40 am

Hospital design and infrastructure within OVA prevention

12:10 pm

  • New models of care are required for the management of patients with behavior disturbance, medical and mental health needs.
  • PANDA is a collaborative innovation which involves Emergency Medicine, Psychiatry, Drug and Alcohol Services and Clinical Pharmacology units.
  • Appropriate policies and procedures combined with a purpose-built unit can safely and effectively manage complex care patients.

12:40 pm

  • Benefits of introducing a routine violence risk assessment instrument in the emergency department
  • Implementation of the tool and pre and post research
  • Results and data demonstrating a shift from reactive to proactive interventions
  • Future outcomes and implementation

1:10 pm

Lunch & Networking Break

2:20 pm

  • Campbelltown/Camden Hospital initiated Wellness Rounds in April 2020 in response to the impacts of COVID-19 & ongoing redevelopment.
  • Whole of Hospital approach with Executive ‘buy in’
  • Feedback measures, escalation points and communication strategies
  • Benefits and challenges and hopes for the future.

3:10 pm

  • Educational delivery methods
  • Clinical Practice Reforms
  • Collaboration with other Emergency Services and Universities

3:40 pm

  • The Mental health units in Wagga are implementing the 10 domains of the Safe wards model and the multidisciplinary team have been receiving training.
  • 10 people with lived experience of mental health concerns and carers have been recruited to become co-facilitators with staff.
  • Staff and the co-facilitators have undertaken more training in Safe wards and facilitation training provided by Wellways.
  • The facilitation training will provide the co-facilitators with strategies of sharing their stories of experiences with services safely and to effect change.

4:10 pm

Closing Remarks from Chair & End Day 1

4:20 pm

Networking Drinks

9:30 am

Coffee and Networking

10:00 am

Opening Statement from the Chair

10:15 am

This panel will discuss the differing approaches to incident and emergency management. The panel members will aim to discuss the differing responses, healthcare facility specific innovations, and approaches to prevent OVA against healthcare workers during the transport and treatment of patients.

11:00 am

COVID-19 vaccine and testing centre workplace safety

11:30 am

  • Work-related violence in hospital settings is a complex and growing issue that has significant personal, societal, and economic costs.
  • Systems Thinking in the field of safety science, is an approach to understand and respond to complex safety-related issues.
  • SafeWork NSW engaged the Centre for Human Factors and Sociotechnical Systems at the University of Sunshine Coast to apply Systems Thinking to the issue of work-related violence in hospital settings in New South Wales.
  • An outline of the project and results will be discussed.

12:00 pm

  • Learnings from a public education campaign across the healthcare and community support sector
  • WorkSafe’s strategy – working together for health and safety improvement
  • A systems approach – collaborating for sustainable outcomes

12:30 pm

Lunch and Networking Break

1:45 pm

  • Bridging the gap between the area of mental health services, community corrections and the justice system
  • As service providers – How do we Identify and manage risk and reduce the risk of future violence?
  • Ensuring appropriate service provision to clients with mental health issues and subsequent offending histories and subsequently reducing the risk of occupational violence

2:15 pm

This panel will discuss the differing key learnings and outcomes from real life experiences aimed to prevent future OVA actions against healthcare workers. This session is not just about best practices – but provides unique perspectives on what should be avoided whilst preventing occupational violence.

2:45 pm

Closing Remarks from Chair & End Day 2

3:00 pm

End Day 2


Packages Price
Premium Pass$1795$1495+GST Early Bird Rate Early Bird Rate
Virtual Pass$900+GST

Early bird rate expires 30 September 2021

Book with total confidence

The COVID-19 situation is changing daily, and we want you to feel confident about booking onto our events.

  • If you cannot travel due to restrictions, we can provide a credit of your registration fee towards a future Informa conference or a refund will be available up to 5 working days before the event.
    Alternatively, if the event is being delivered virtually, you may move your registration to a virtual pass and invite a colleague to join the virtual event experience.
  • If Informa Connect reschedules the event, we will roll over your booking to the new dates.

Health Box

Health Box is a video-on-demand service providing a deeper dive on key topics, themes and questions relating to health and life sciences events in Australia and APAC. Visit our website here.

Health Box boasts a rich mix of free content for you to “snack on” at your own leisure including:

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  • Executive briefings – short messages from organisation CEOs or senior management
  • Fast Chats – an interview style short video (5-10minutes) from an expert thought leader in your organization to provide solutions to challenges, announce new products, make a company announcement and many more.
  • Explainer videos – a short custom video providing targeted content as a potential elevator pitch, educating buyers about a specific issue or product feature.
  • Expert panels
  • LinkedIn Recommended Ads – get your brand Infront of our market leading LinkedIn Groups.

We know you can’t always attend all our events, but we also know you like to get a feel for some of the key topics, themes and messages from events. Health Box offers a taste of what is on offer at our flagship conferences so you can make an informed choice on joining our events.

Each Health Box episode is different and each month we release a new episodes on different topics.

Have a message, project or idea to share? Connect with us ahead of our upcoming episodes to learn how you can get involved or we can work with you to create a new episode. Let us take care of you!

For more information on how your company can get involved in a Health Box episode, contact

Danielle Newman
Senior Business Development Manager
+61 2 9080 4432

Informa Health & Safety Commitments

When you join our event, you can expect to see that health and safety is a priority, and that a range of measures are in place to ensure everyone involved is able to enjoy a safe, hygienic, productive and high-quality organised event experience.

All Informa events will be run according to official government and local authority guidance in the first instance, as well as any venue or location-specific regulations. In addition, Informa Australia will follow some key health and safety priority commitments as part of “Informa AllSecure”.

Vaccination required for all in-person attendees
To ensure the maximum safety of our audiences, Informa requires all in-person participants (speakers, delegates, partners, sponsors, exhibitors, suppliers) to be fully vaccinated in order to gain access to the physical event. For those unvaccinated or partially vaccinated, we encourage you to participate in the event by booking a virtual pass to attend the event.

This is an important measure to keep our community members safe who have not yet been able to get vaccinated or who are unable to get vaccinated. We hope it will also help infuse confidence and alleviate concerns that some may still have about attending an event in person.

For more information and to see our FAQs about our Covid-19 health & safety approach, please visit

Event Health & Safety measures in place

  • Informa will continue to adhere to the COVID-19 rules and restrictions applicable to the local state government where the event will be run
  • Enhanced cleaning and hygiene practice including deep cleaning and sanitization before, during and after our events has been implemented.
  • Reduced contact registration is in place
  • Physically distanced seating options in line with local authority regulations will be provided in all venues
  • Contact tracing: All attendees will be required to check-in to the event venue using the relevant government Covid-safe app

Conditions of entry:
Entry to an Informa event for attendees and staff is not permitted if they:

  • are experiencing any cold or flu-like symptoms
  • have been in close contact with a person who has tested positive for COVID-19
  • are themselves, or residing with anyone who is, waiting the results of a test for COVID-19
  • have returned from international or interstate (where relevant) travel and failed to observe the government requirement to quarantine for 14 days
  • are not able to provide proof of vaccination

For more details please visit

when & where

23 - 24 Nov 2021

Swissotel Sydney
68 Market St,
Sydney NSW 2000
(02) 9238 8888

Swissotel Sydney Special Accommodation Rate: 10% discount off best available rate at the time of booking. In order to qualify, please call the Reservations Team on 02 9238 8888 between 9:00am – 5:00pm Monday to Friday or email and quote INFORMA


Still have a question?

Pierce Nicholson
Conference Manager
0406 871 293

Danielle Newman
Senior Business Development Manager
+61 2 9080 4318

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