The Responsible Lending & Borrowing Summit will be in its third year during a significant and an un-precedented year for financial services. With the Royal Commission into Misconduct in the Banking, Superannuation and Financial Service Industry Final Report due in February 2019, the summit will provide an opportunity to look closely at the royal commission’s recommendations whilst reflecting on lessons learnt.
2019 will sharpen focus towards better consumer outcomes and with the challenges ahead with open banking and comprehensive credit reporting implementation our financial institutions have one the toughest years ahead. With the level of scrutiny at an all-time high, greater digitisation and open banking will only further highlight the significance of trust for institutions.
The summit will provide a unique opportunity to reflect on the lessons learnt whilst creating necessary dialogue to pave the way towards better consumer outcomes.
Executive Director, Policy, Australian Banking Association
Banking & Finance Ombudsman, Financial Ombudsman Service
Customer Advocate, ANZ
CEO, Consumer Action Law Centre, Victoria
Solicitor Director, The Fold Legal
Dr Marina Nehme
Senior Lecturer, UNSW Australia