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Responsible Lending and Borrowing Summit

Beyond legislation

12-13 July 2022 | Radisson Blu Plaza Hotel, Sydney

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Special rates available for consumer advocates, NFPs, start-ups and SMEs // See below for details


The 6th Annual Responsible Lending and Borrowing Summit returns to Sydney in 2022 with the responsible lending legislation in place and interest rates on the rise.

Join us as we open dialogue on responsible lending and borrowing and the reforms shaping the industry.

You will hear the latest on AI in lending, open banking, digitisation and how the industry is faring 9 months into design & distribution obligations among other topics on the agenda.

There are special rates available for consumer advocates, NFPs, start-ups and SMEs. See pricing section below for details.


The Hon Stephen Jones MP

Assistant Treasurer & Minister for Financial Services

Peter White AM

Managing Director, FBAA

Natalie Cameron

Lead Ombudsman, Banking & Finance Acting, AFCA

Hong-Viet Nguyen

Partner, Ashurst

Karl Turner

Financial Services Advisor, formerly AFIA

Andrew Toon

General Manager, Payments, PayPal

Elise Ivory

Partner, Dentons

Fiona Guthrie

CEO, Financial Counselling Australia

Gordon Campbell

Chief Product and Strategy Officer, Co-Founder, Rich Data Co

Mike Page

CEO, Mogoplus

Narelle Smythe

Partner, Ashurst

Adam Hughes

CEO, Amount

Jaime Lumsden

Solicitor Director, The Fold Legal

Dr Natalia Jevglevskaja

Research Fellow, ARC Laureate Project, UNSW Sydney

Lisa Schutz

CEO, Verifier & Member, Consumer Data Right Committee

Andrea Beatty

Partner, Piper Alderman

Rosalyn Teskey

Partner, Audit & Assurance, Deloitte

Josie Armao

Head of Sales, Railsr

Jonathan Chan


Tonia Berglund

Head of Product Innovation Open Data, Equifax

Tim Poskitt

Country Manager, Envestnet Yodlee

Karen Cox

CEO, Financial Rights Centre

Kate Wilson

Global Head - Consumer Credit Deposits and Payments & Co-Host GDB Podcast, RFI Global


8:15 am


9:00 am

OPENING | Opening remarks from the Chair

Hong-Viet Nguyen, Partner, Ashurst

9:05 am


The Hon Stephen Jones MP, Assistant Treasurer & Minister for Financial Services

9:40 am

In the recent case of Stubbings v Jams 2 Pty Ltd [2022] HCA 6, the High Court allowed an appeal relating to asset-based lending (ABL) and the enforceability of security associated with such loans. The High Court held that whilst asset-based lending itself is not unconscionable, certain conduct may render loans and security unenforceable. The decision is a reminder that lenders should ensure the circumstances of potential borrowers are fully scrutinised prior to lending.

The panel will discuss the decision and lessons for lenders and borrowers alike.

10:30 am

Networking and refreshment break

11:05 am

Credit offerings are changing due to the ability and willingness by customers to share their data for their benefit. This is also driving changes in Customer Experience expectations. New AI techniques enables these to bring sustainable lending for both financial institutions and borrowers. With new the initiatives, regulation and guidelines including RG209, GDPR, SR11-7 (US), AI Act (EU), etc., what should lenders be considering now to leverage new data and AI capabilities in a safe and compliant way that also benefits customers.

11:30 am

Frictionless customer experiences are becoming intrinsically part of a brand experience. Embedded finance capabilities will become increasingly important to your consumers as competition increases and this session will cover;

  • How the user experience should be your number one driver
  • Why the technology should follow the consumer experience
  • How responsible lending can be embedded into this experience

11:55 am

The application and approval process in today’s digital world requires a number of important elements to achieve the desired consumer outcomes. Our panel will discuss;

  • What technology has been able to achieve in this process and how financial institutions are adapting
  • How consumers are really driving this change

12:35 pm

Post-pandemic, many small businesses still face uncertainty as the economy enters a new phase. Australian SMBs often face challenges when looking to access finance. Many business lending institutions still rely on legacy processes and fail to meet the needs of smaller entrepreneurs and businesses in terms of speed and flexibility. This session from PayPal is a case study that explores:

  • How technology is a differentiator that can be leveraged to provide better SMB lending
  • How data-mining and automation can increase and simplify speed of loan applications and approval
  • How richer ongoing business information can be used to deliver flexible repayment terms

1:05 pm


1:55 pm


2:20 pm


Kate Wilson, Global Head - Consumer Credit Deposits and Payments & Co-Host GDB Podcast, RFI Global

2:50 pm

On the back of Amount’s research Adam will explain why banks are the natural winners when it comes to BNPL services and how the report shatters myths about millennials and Gen Z and proves creating BNPL options is the way to go for financial services institutions.

3:10 pm

Close of Day 1 & Afternoon Tea

9:00 am

OPENING | Opening remarks from the Chair

Jaime Lumsden, Solicitor Director, The Fold Legal

9:05 am


Natalie Cameron, Lead Ombudsman, Banking & Finance Acting, AFCA

9:30 am


Peter White AM, Managing Director, FBAA

9:55 am

As technology drivers reshape the lending landscape there is not only a need for greater transparency but also responsibility to ensure financial literacy of consumers.

  • Is CDR the answer for responsible lending?
  • What does Customer Outcome Monitoring mean for DDO – and how does this fit with responsible lending?

10:35 am

Networking and refreshment break

11:00 am

Nine months from its release date we discuss the implementation and adaptation of DDO by the industry at large.

11:50 am

Close of Conference & Networking Lunch


Packages Price
Package(Two Days)$2895+GST
Virtual Pass$2395+GST
Packages Price
Package(Two Days)$1595+GST
Virtual Pass$1295+GST

*SME is defined as organisation with fewer than 200 employees worldwide

Registration also includes access to the conference, all of the networking functions and post-event on-demand footage of every session.


Our Commitment to Sustainability

In Australia, we are committed to running our events in an environmentally and socially responsible way. Across Informa Connect we are focusing on the short and long-term sustainability impacts we have on customers and colleagues alongside the communities we work in.

We recognise that it’s not just about the way we produce our events and products but recognising that we have a role to play in providing a space to work in partnership together with our markets to inspire the sustainable development of the industries we serve.

To read more on our latest sustainability reports and Faster Forward initiatives – click here.

when & where

12 - 13 Jul 2022

Radisson Blu Plaza, Sydney
27 O’Connell St, Sydney NSW 2000
+61 (02) 8214 0000


Bookings can be made directly with hotel reservations department quoting ‘Event Delegate Rate’ and discount code ‘EVEN10’ via email: or Tel 02 8214 0000.

Alternatively, enter EVEN10 into Promotional code under ‘more search options’ when checking for rates and availability on the hotel website.

Please follow the link the venue booking link for bookings : click here.

NOTE: we suggest using Google Chrome as web browser for this link. If you require assistance, please contact the venue direct on 02 8214 0000.


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