In the recent case of Stubbings v Jams 2 Pty Ltd [2022] HCA 6, the High Court allowed an appeal relating to asset-based lending (ABL) and the enforceability of security associated with such loans. The High Court held that whilst asset-based lending itself is not unconscionable, certain conduct may render loans and security unenforceable. The decision is a reminder that lenders should ensure the circumstances of potential borrowers are fully scrutinised prior to lending.

The panel will discuss the decision and lessons for lenders and borrowers alike.

Credit offerings are changing due to the ability and willingness by customers to share their data for their benefit. This is also driving changes in Customer Experience expectations. New AI techniques enables these to bring sustainable lending for both financial institutions and borrowers. With new the initiatives, regulation and guidelines including RG209, GDPR, SR11-7 (US), AI Act (EU), etc., what should lenders be considering now to leverage new data and AI capabilities in a safe and compliant way that also benefits customers.

Frictionless customer experiences are becoming intrinsically part of a brand experience. Embedded finance capabilities will become increasingly important to your consumers as competition increases and this session will cover;

• How the user experience should be your number one driver
• Why the technology should follow the consumer experience
• How responsible lending can be embedded into this experience

The application and approval process in today’s digital world requires a number of important elements to achieve the desired consumer outcomes. Our panel will discuss;

• What technology has been able to achieve in this process and how financial institutions are adapting
• How consumers are really driving this change

Post-pandemic, many small businesses still face uncertainty as the economy enters a new phase. Australian SMBs often face challenges when looking to access finance. Many business lending institutions still rely on legacy processes and fail to meet the needs of smaller entrepreneurs and businesses in terms of speed and flexibility. This session from PayPal is a case study that explores:

• How technology is a differentiator that can be leveraged to provide better SMB lending
• How data-mining and automation can increase and simplify speed of loan applications and approval
• How richer ongoing business information can be used to deliver flexible repayment terms

On the back of Amount’s research Adam will explain why banks are the natural winners when it comes to BNPL services and how the report shatters myths about millennials and Gen Z and proves creating BNPL options is the way to go for financial services institutions.