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Course Outline

  UNDERSTANDING DIFFERENT COMMUNICATION STYLES BASED ON GENDER AND BEHAVIOURS Download Course Brochure
 
  • Examine differences in communication styles between men and women in the workplace
  • Understand the attitudes, values and beliefs of others in order to communicate more effectively
  • Identify what constitutes positive and negative communication and learn how to interpret the signals you give and receive
  • Learn which of your behaviours leads to positive outcomes and why
  • Goal setting - motivation to change

EXERCISE: A communication audit to determine your preferred communication style at work


CONTRIBUTE TO SUCCESSFUL TEAMS BY ADAPTING YOUR STYLE FOR RESULTS

  • Discover your unique communication style in a team environment, recognise your strengths and weaknesses and how they affect others
  • Identify the communication style of others, and adapt your approach to improve working relationships
  • Understand team dynamics to create a positive team working environment
  • Develop an effective style - matching it with team member needs

EXERCISE: Recognising team role characteristics in yourself and others


RESOLVING COMMON COMMUNICATION BLOCKAGES

  • Assertiveness - understanding your own style and how others respond to it
  • Learn how to express yourself in an open and honest manner - deal with negative feedback
  • Learn to say ‘no’ responsibly to unreasonable demands
  • Check your internal dialogue - do you speak negatively?
  • Use dynamic listening skills combined with powerful questioning to receive and deliver a message that will be understood
  • Overcome self limiting patterns that undermine your position in the organisation
  • Communicate your opinions with confidence and clarity

EXERCISE: Practise dialogues that use effective communication, listening and asking questions, giving and receiving feedback


DEVELOPING ASSERTIVE COMMUNICATION TECHNIQUES

  • Understand the differences between assertive, aggressive and passive behaviours and their impact
  • Develop strategies to manage aggressive or passive responses
  • Develop techniques which will help you to project confidence
  • Overcome a passive style and command respect from former peers, younger or older employees
  • Techniques to avoid being manipulated while conducting yourself professionally
  • How to avoid being bullied and retain your self-respect

EXERCISE: Recognise types of behaviours and their impact on others and learn how to develop an assertive approach, and how to deal with ‘difficult’ people


CONFLICT MANAGEMENT AND RESOLUTION

  • Define conflict and why it is needed within the workplace
  • Explore gender conflict
  • Recognise your personal conflict management strategies and those employed by others
  • Understand how to ‘map’ a conflict by identifying the issues, the parties, the needs
  • Determine the most appropriate conflict management resolution strategy to adopt

EXERCISE: Advantages and disadvantages of each type of conflict management strategy and how to work with others using these strategies... mapping a conflict


POWERFUL NEGOTIATION TECHNIQUES FOR WOMEN TO ENSURE BETTER OUTCOMES

  • Overcoming self-limiting patterns as a female negotiator
  • Observing gender differences with negotiation tactics
  • Developing assertive behaviours to strengthen your negotiating position
  • Understand the role of the negotiator, mediator or arbitrator
  • Prepare a Best Alternative To a Negotiated Agreement (BATNA), if your request is denied
  • How to handle ‘dirty tricks’ and gender issues
  • Develop strategies for dealing with an aggressive negotiator

EXERCISE: In a simulated negotiation, practise an evidence-based, persuasive argument when asking for a job opportunity


CAREER STRATEGIES

  • Managing the predictable, the unexpected and the potential
  • Take charge of your future
  • Devise your own career action plan

EXERCISE: Develop a Personal Action Plan based on course topics, including how to monitor progress and how to measure success


VALUE ADDS

  • A comprehensive manual for further reference and reading
  • Templates for application in key communication contexts
  • Tools to use the very next day
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