Human Factors & Error Management for Safety Critical Industries

Course Objectives

Key Learning Outcomes

• Understand the concept of human factors, human error and error tolerance
• Identify the human factors contribution to accidents in large and complex socio-technical systems
• Address human performance limitations that can lead to unsafe behaviour
• Examine organisational and systemic influences that shape human performance
• Understand how practical, team based threat and error management training can assist organisations in achieving safe and efficient production goals
• Develop common error tolerant strategies to manage human error across a broad range of workplace domains
• Incorporate human factors management into an integrated safety management system

What Participants Liked & Learnt

"The training approach is practical and applicable in the workplace, supported by real case studies"
HSE Officer, Downer EDI Rail

"Easily approachable, good knowledge of subject matter"
Principal Engineer, QR

"Articulate and able to reference course material to other industry groups represented within the student group"
Manager OHSE & T, Roche Thiess Linfox Joint Venture

About the Course

Regardless of industry type or sector, accident statistics appear to be dominated by the contribution of human error. This is hardly surprising since humans are involved in the design, construction, maintenance, operation and management of complex socio-technical systems.

While human error is a normal part of our human makeup, the consequences of errors in safety critical industries such as transport, energy, mining and healthcare delivery can be disastrous and the subject of public outrage, exhaustive inquiries and drawn out legal action.

The cost of human error in the workplace is also considerable; for example in healthcare the direct medical costs of preventable clinical incidents arising from human error, have been estimated at $2 billion each year in Australia.

This comprehensive 2 day course will equip individuals with a sound understanding of contemporary human factors issues facing various safety critical industries.

Whether you are a safety manager, accident investigator or CEO, our program will provide you with an opportunity to understand the cause and consequences of human error and assist you with identifying practical strategies to design error tolerant solutions.

A number of case studies presented throughout will reinforce generic human factors issues and management solutions across various domains.

Who Should Attend

• General and line managers
• OH&S personnel
• Environment managers/HSE representatives
• Supervisors and foremen
• Safety and compliance investigators
• Quality, risk and reliability specialists
• Safety managers

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