Personal tools

Course Outline

  Defining the role of the office manager Download Course Brochure
 
  • Understanding the core components of the office manager role:
    • Functions
    • Roles
    • Responsibilities
  • Clarifying expectations
   
 

Logistics – The art of effective planning & organising

 
  • How to plan – a step by step framework for success
  • The importance of robust project management skills – and how to implement them
  • Documentation control – ensuring you have the facts at your fingertips
  • Organising and structuring processes and procedures
  • Problem solving and decision making
   
 

Mastering time & workflow management skills

 
  • Review how you spend your time through a self audit exercise
  • Develop a systematic way of managing a workflow
  • Identify your personal ‘time stealers’
  • Avoid ‘hurry sickness’ and be aware of your greater goals
  • Learn how to say ‘no’ (nicely) and mean it
  • Work at an optimum level to ensure successful outcomes
  • Realise personal skills required to use time more effectively
   
 

Essential negotiation skills – Forging win/win outcomes

 
  • The critical importance of robust negotiation skills
  • Understanding your counterpart
  • Learn your strengths and play to them
  • Tactics and counter tactics
  • Why win/win is the ultimate goal in any negotiation
   
 

Effective communication – Written & spoken

 
  • How to get your message across firmly and fairly
  • Best practice communication model:
    • Email communication
    • Meetings
    • 1 on 1 scenarios
  • Effective business writing
  • Writing instructions and process guides
  • Getting your hands on the information you need
   
 

Influencing across your organisation

 
  • The role of influencing within modern organisations
  • Influencing upwards
  • Influencing across business functions
    • Influencing teams
    • Influencing individuals
   
 

Prioritising – How to cram 24 hours into a morning

 
  • How to prioritise in a way that works for you
  • Best practice time management techniques
  • How to defend your time from institutional and colleague attacks
  • Practical steps for increasing productivity and efficiency
  • The importance of effective delegation
   
 

Managing change – Gaining commitment

 
  • How to introduce change painlessly
  • Up-selling change as a positive
  • Pre-empting and managing potential negative impact
  • Learn to cope yourself
   
 

Taking control – Stick to your guns

 
  • Understanding and maximising your personal strengths
  • Harnessing the unique strengths of others
  • Don’t get panicked by rank into changing your tack
   
 

Dealing with difficult situations – People & emotions

 
  • Dealing with the organisational hierarchy
  • Coping with those who know better
  • How to handle emotions and feelings in a professional way
  • Conflict resolution – suggested strategy and outcomes
  • Dealing with the human crisis
   
 

Dealing with pressure & stress

 
  • Coping with difficult problems
  • The importance of keeping things in perspective
  • Dealing with crisis scenarios
  • Practical breathing techniques
  • How to handle your own stress
  • Coping with others in stress
   
Keep updated with the latest news and happenings  Follow us on Linkedin  Follow us on Twitter  Featured speaker presentations  Watch event highlights and exclusive interviews  Google+  Flickr-Informa Australia