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Course Outline

  WHAT CONSTITUTES BULLYING BEHAVIOUR Download Course Brochure
 
  • Understanding the behaviour
  • Understanding the effect this has on others
  • Getting to the route cause of the behaviour?
   
  APPLYING EFFECTIVE COMMUNICATION AND QUESTIONING SKILLS
 
  • Understanding the power of good questions
  • Applying those skills in practice
  • Adapting your communication style to ensure the message is received
   
  INFLUENCING OTHERS TO ACHIEVE OBJECTIVES
 
  • Identifying the sources of influence at your disposal and how to strengthen them
  • Building successful interpersonal relationships with staff
   
  UNDERTAKING PERFORMANCE MANAGEMENT
 
  • Developing skills in giving constructive feedback
  • Holding others to account for their behaviour
  • The power of appropriate praise and encourage
   
  SUPPORTING AND COUNSELLING
 
  • Developing trust and empathy
  • Maintaining adult to adult relationships
   
  BUILDING A CULTURE OF COLLABORATION AND INCLUSIVENESS
 
  • Understanding the factors that contribute to an effective team
  • Building trust across the team
  • Valuing everyone’s contribution
   

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