Personal tools
You are here: Home Training Training FAQs

Training FAQs

What is your cancellation policy?
Visit this page to view our cancellation policy

When do I have to pay?
We require full payment before you attend the course. If you have booked on an early bird discount, payment must be received before the expiry date to be eligible for that price.

Is lunch available on the day?
Yes, lunch and refreshments are provided throughout the day.

I have dietary requirements, who do I need to tell?
Email us at with your confirmation number and we’ll add a note to your booking.

Is accommodation or travel included in the price?
No – registration fees cover your attendance at the course, comprehensive course notes, morning and afternoon tea and lunch.

What is the dress code for the course?
Smart casual wear is suggested along with a jacket as room temperatures vary.

What do I need to bring with me to the course?
We will let you know what materials you need to bring, if any. Some courses require a laptop, but we will contact you to let you know.

Do you deliver your courses in-house?
Absolutely. In fact, we specialise in delivering customised in-house and onsite courses to our clients. Call 02 9080 4077 for a quote or visit our onsite page for more information.

Who are your instructors/facilitators/coaches?
We provide specialist experts to deliver all of our courses. They are practitioners, not lecturers and are well respected and have many years’ experience. They write, own and deliver their own content during the course and it’s constantly being updated with new laws, legislations, procedures and practices. Browse our instructor profiles.

I would like to become an Informa Corporate Learning instructor, who do I contact?
Contact Kathryn Granheim on

I would like to support the event and offer cross promotional opportunities

Contact Tom Beauchamp on email:

Am I responsible for making my own hotel and flight bookings and can you assist me with these arrangements?
Yes. Please contact The Lido Group and click onto Corporate for assistance to make a booking or call 1800 817 339. For any further assistance please contact Informa Corporate Learning Customer Service on +61 2 9080 4050


Payments & Cancellations

What happens if I have to cancel?
There are a number of options available to you:
1) Send a substitute in your place at no extra charge.
2) Transfer your booking to an alternative course if you are cancelling more than two weeks before the course date. We often hold the same course in a different city or you could transfer to a complimentary training course. Please see our Course Calendar for our full list of courses.
3) Confirm your cancellation up to two weeks before the event date in writing and receive a refund less a service charge of $550 (inc.GST)
4) If you cancel within 15 days of the course weeks notice, regrettably we cannot offer you a refund. See "cancellation policy" on your course brochure for full details

Please contact our Customer Service team for any further information or +61 2 9080 4050

I can’t make the course anymore, can I transfer to another date?
As long as you’ve let us know more than two weeks before the course commences, this should be ok. Please email us ASAP if you think you can’t make the course.

What if I need to send someone else in my place?
No problems, email with their details and we can transfer your registration over to them.

What credit cards do we accept for payment?
We accept payment by Visa, American Express and Mastercard You can either book and pay online or call our Customer Service on +61 2 9080 4050 to make payment. Please do not send credit card details over email.

We also accept payment by Bank Transfer or cheque. Please see your invoice for details.

Please note we must receive full payment for your attendance prior to your arrival at the course.

Why is there no venue confirmed for my course?
If the venue for your course has yet to be confirmed, you will be notified of the location at least two weeks prior to your course date. All venues selected are CBD based and you will be informed by email directly or via your booking contact.

I have registered and have a query, who do I contact?
Please contact our Customer Service team on +61 2 9080 4050 or email

Additional FAQs

Accreditation: How is the CMP formally recognised by the industry?

This CMP certification addresses all of the knowledge areas required to become a proficient contracts manager. It has been designed and developed by the CMP Executive Panel: contract specialists and experts in their fields.

The framework facilitates the learning and application of knowledge and skills in the workplace. It undertakes rigorous peer review and is recognised for its premium quality and practical application - delivering real value to individuals and organisations.

As is the case for other professional certifications, you will be certified by the CMP Executive Panel.

Keep updated with the latest news and happenings  Follow us on Linkedin  Follow us on Twitter  Featured speaker presentations  Watch event highlights and exclusive interviews  Google+  Flickr-Informa Australia