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Course Outline

  Community engagement methodologies Download Course Brochure
  • Examining possibly methodologies - available skills and resources available, accessibility of those who need to be consulted and timeframes
  • A range of methodologies will be described and the usefulness for particular circumstances discussed
  Stakeholder management
  • Identifying stakeholders - who should be involved and how to foster culturally respectful and community endorsed approaches
  • How to develop an approach which respects the diversity within community Traditional Owners Knowledge holders, residents and others.
  • How to identify specific stakeholder and community groups and work within the required protocols
  • Who needs to be involved?
  • Addressing needs of particular groups of stakeholders e.g. rural, regional, remote areas, Aboriginal and Torres Strait Islander people, Elders and Traditional Owners.
  Resource allocation and budgeting
  • What is an appropriate level of resourcing?
  • Case study examples will be discussed, based on real life community/stakeholder engagement processes
  • Effective consultation does not necessarily cost more but it does require more culturally considered approaches- develop a budget estimate to reflect appropriate approaches Identifying social investment strategy opportunities which enhance community relationships
  Putting it all together and communication tools
  • Communicating clearly - key points
  • Communicating via community protocol and approach
  • Developing a toolkit of possible approaches and resource fundamentals
  • What not to do - examples of poor communication and approaches and what effect that has on recipients
  • Building skills in working with a diversity of people and groups
  • When and how to employ professionals/consultants
  Practical case examinations
  • At the beginning of the course, participants will put forward examples from their own work situations as possible case studies.
  • A small number of the most applicable case studies will be chosen for groups of participants to work through using a practical set of principles and approaches for community engagement and the tools they have gained through the course
  • Review - identification of key learning points for each individual participant
  • What will this mean for your first week back at work?
  Overview and introduction
  • Current skills inventory for community/stakeholder engagement
  • Good and bad experiences of community/stakeholder engagement
  • Identification of current community/stakeholder engagement process focus areas
  Community and stakeholder engagement overview
  • Setting the scene - change, conflict and community/ stakeholder engagement
  • The links between change and conflict
  • The role of community/stakeholder engagement in managing conflict
  • A brief history of community/stakeholder engagement processes in Australia
  • Politics and the roles of community/stakeholder engagement
  • Changing emphasis in policy development - accountability, transparency and involvement
  Community engagement principles
  • Levels and principles of community/stakeholder engagement
  • The importance of early identification of the purpose and function of community/stakeholder engagement
  • Different levels of community/stakeholder engagement - ranging from information to participation to collaboration and partnership
  • Is there a difference between community engagement and stakeholder engagement?
  The community engagement Roadmap
  • The community engagement approach framework - an overview
  • How the framework provides a structure for planning
  • The links between different sections of the framework
  • How to use the framework in the work situation

Engagement levels, goals and communication levels

  • What type of engagement is needed? The process of making decisions depending on your desired outcomes
  • Clarifying what is to be achieved by community/stakeholder engagement - intra-organisational consultation
  • Ensuring that the community/stakeholder engagement goals are clearly articulated
  • Developing community engagement champions within in an organisation to ensure agreement on these goals

Risk assessments and conflict management

  • Assessing risks and benefits
  • Identifying different risk categories
  • Likelihood of conflict in the absence of community/ stakeholder engagement
  • Possible impact of conflict
  • Assessment of likelihood of conflict arising during community/ stakeholder engagement
  • Use of Risk Assessment for community/ stakeholder engagement
  • Managing risks - which risks can be avoided and which must be managed
  • Planning the community/stakeholder engagement process to avoid unnecessary conflict
  • Where conflict is inevitable, how to ensure it is managed to achieve the most useful outcomes
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