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Course Outline

  Overview of business continuity management Download Course Brochure
 
  • The key elements of a business continuity management process
  • Examination of current standards and guidelines
  • Introduction to a ‘good practice’ business continuity management methodology
   
  Identifying key risks & impacts
 
  • Key risks to the value creating activities and resources in your organisation
  • Mitigating against key risks
  • Linking ‘risk’ with ‘recovery’
   
 

Activity: Brainstorm key risks and their impact on the organisation

   
  Business continuity planning for day-to-day operations
 
  • Project planning for business continuity
  • Management endorsement and support
  • Identifying ‘business as usual functions’
  • Identifying key business processes
  • Business impact assessment
  • Developing practical/pragmatic recovery strategies
  • Special issues relating to production, logistics and supply chain continuity
  • Implementing the resources needed to support business recovery
  • IT disaster recovery and how it fits with business continuity
   
 

Activity: Identifying recovery priorities

 
  • A simple exercise to illustrate what is important in a crisis
  • Tips on undertaking a business impact assessment
   
  Examining the organisation’s response to a crisis
 
  • Staff welfare and safety
  • Occupational health and safety
  • Incident assessment
  • Incident escalation
  • Crisis management
  • Effective decision-making
  • Crisis communications
  • Longer-term recovery
   
  Business continuity management training rehearsal & maintenance
 
  • Effective response training methodologies
  • Instilling staff confidence and competence in using business continuity plans
  • Testing the recovery infrastructure
  • Keeping the business continuity process up-to-date
   
 

Exercise: Workshop breakouts & scenario exercises

 
  • The effects of trauma and post event trauma management
  • Terrorism threats and atrocities
  • Pandemics and epidemics – understanding, preparation, control and response
   
 

Activity: Development of response plans for crisis scenarios

 

Exercise: to practice crisis management

  • Using forms and checklists in the crisis management process
   
  Examining real life experiences/case studies/pitfalls to avoid
   
  Course review & evaluation
 
  • Recap of key learning outcomes from the two days
  • Question and answer session
  • Discussion and roundup
   

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