Agenda

Get to know your peers right from the start in this relaxed and informal speed networking session. Bring your business cards!

• Impacts of the National Aviation Policy White Paper
• Expectations of state and local governments
• Managing commercial outcomes in a highly regulated environment
• Including regulation in Project Risk Management

• The changing face of air traffic
• Impacts of technology
• Emerging hubs across the mid-band of the globe
• What can Asia Pacific airports learn to adapt to the new market conditions?

• The love triangle – airports, airlines and shareholders
• Analysing the connection of aeronautical customers as a major generator of non-aeronautical revenue
• How do market forces impact the micro-economics of monopolies?
• Fostering sustainable relationships between stakeholders

• Creating a LCC friendly environment at the airport – considering your customer’s customer!
• Collaboration to attract LCC
• Taking care of your LCCs

• Planning and consultation processes for the purpose built terminal
• Elements creating passenger and LCC satisfaction

• Queenstown, New Zealands premier destination
• Challenges of double digit passenger growth
• Challenge of tourism growth and the local community

• Exceeding customer expectations
• Innovation through the introduction of new brands to travel retail
• Category management and an efficient product assortment
• Building consumer demand and the role of promotions
• The customer service model

• Conducting and analysing your current cost per passenger and total revenue per passenger audit
• Raising revenues and cutting costs focussing on
  • Commercial facilities – business and sales centres
  • Paid car parking products and ancillary services
  • Taxis and car hiring companies
  • Tourist facilities – accommodation and connecting transport
  • Abundant and flexible space both in- and out-side various airport terminals and buildings
  • Working smarter using technology

• Integrated state, territory and local planning
• Catering for the changing demands of an increasing population now and in the future
• How will altered demographics affect airports?
• Examining functional impacts of ownership structures
• Aligning the interests of regional airports and airlines

• Analysing some factors of difference –
  • Servicing the consumer and business markets – population growth expectations
  • Enhancing the tourist trade
• Supporting regional features such as universities, mining, seasonal agriculture – maximising opportunities for your airport

• Analysing the nature of lower volume traffic
• Adapting Airport City concepts to the Village Airport
• Putting external resources and relationships into place
• Viability and sustainability – servicing the community

• Considering who your immediate and peripheral stakeholders really are:
  • Airlines, passengers, cargo operators, tenants
  • Airport and airline employees, visitors, people meeting passengers, local residents, businesses and industries
• Methods of consultation and effective processes
• Objectives and successful outcomes

• Why the project is being undertaken
• Scope and engineering significance of the project
• Innovative planning and project delivery
• Impacts on local socio-economic development
• Commitment by local Council to the airport as a core business asset and vital infrastructure
• Evolution of ownership structure
• Opportunities for commercialisation offered by the development

• What is the role of public transport in unlocking value at airports?
• Trade-offs between revenue generation and higher mode share on transit
• What are the needs of airline customers, service providers, and airport managers and owners?
• Is it possible to meet diverse needs?
• Role of governments and airport owners
• Case studies of rapid transit to airports

• Reflecting on the key differences in airport pricing issues between larger and smaller airports
• Understanding your true competitive position in the context of your market and the value to the airline when engaging in price negotiations
• How to integrate and manage airport pricing for growth - the treatment of effective airline incentive mechanisms
• How to align airport pricing with Master Planning and its likely lumpy and large investment program
• Understanding the options of airport pricing, an overview of typical issues from both an airline and airports perspective and some suggestions on reaching a middle ground
• Dual till vs Single till - exploring different perspectives
• Working with airlines to develop a process of negotiation, time frames, resource commitment and contractual frameworks