Conference Calendar
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8.00am
Registration and refreshments
8.50am
Opening remarks from the Chair
Michael Legg, Principal, Michael Legg & Associates
Michael Legg, Principal, Michael Legg & Associates
THE IMPACT OF HUMAN FACTORS ON THE SAFETY & QUALITY OF CARE
9.00am
KEYNOTE ADDRESS:
Knowledge, attitudes and behaviour
Bill Runciman, President, Australian Patient Safety Foundation, Professor, Patient Safety & Healthcare Human Factors, University of South Australia & Joanna Briggs Institute
- Knowledge - in the world and in the mind
- Attitudes - an "anti-enlightenment" phenomenon?
- Behaviours - individual and collective
Bill Runciman, President, Australian Patient Safety Foundation, Professor, Patient Safety & Healthcare Human Factors, University of South Australia & Joanna Briggs Institute
REDUCING HUMAN ERROR IN HEALTHCARE
9.30am
INTERNATIONAL KEYNOTE ADDRESS:
Identifying and reducing
error in surgical care: ethnographic and empirical evidence
Ken Catchpole, Leverhulme Research Fellow, University of Oxford
- Examining the complexity and high level of risk and error
- The techniques and methods to minimise error
Ken Catchpole, Leverhulme Research Fellow, University of Oxford
10.00am
Morning tea
ANALYSIS OF HUMAN ERROR AND ADVERSE EVENTS
10.20am
Hindsight and outcome bias in analysing adverse events
Tom Hugh, Director, MDA National Insurance Ltd.
- Does human error exist as an entity in medical adverse events?
- Deciding whether an adverse event was truly preventable
- Distinguishing between human error and non compliance
Tom Hugh, Director, MDA National Insurance Ltd.
10.50am
Human values in human factors
John Cartmill, Professor of Surgery, Australian School of Advanced Medicine, Macquarie University
- Competing values in healthcare
- Understanding and negotiating complexity
- Surgery and healthcare as a realisational system
John Cartmill, Professor of Surgery, Australian School of Advanced Medicine, Macquarie University
CLINICAL PERFORMANCE MANAGEMENT
11.20am
KEYNOTE ADDRESS:
Clinical performance & patient safety
Richard Bartlett, National Manager Primary Care, Policy and Development Division, Department of Veteran Affairs
- The importance of ensuring the safety and quality of healthcare
- Advances in measuring clinical performance
- Approaches to assess human error and adverse events
Richard Bartlett, National Manager Primary Care, Policy and Development Division, Department of Veteran Affairs
11.50am
KEYNOTE ADDRESS:
Effective clinical governance and
performance management
Cliff Hughes, CEO, Clinical Excellence Commission NSW
- Adequacy of performance management
- Standardising to improve clinical performance
- Future directions for clinical governance
Cliff Hughes, CEO, Clinical Excellence Commission NSW
12.20pm
Lunch
CLINICAL OPERATING PROCEDURES AND GUIDELINES
1.20pm
Accreditation and compliance
Peter Woodruff, Director of Vascular Surgery, Princess Alexandria Hospital, Vice President, Australian Council on Healthcare Standards
- Assessment of competency and quality standards
- Quality and safety management protocols
- Barriers to compliance
Peter Woodruff, Director of Vascular Surgery, Princess Alexandria Hospital, Vice President, Australian Council on Healthcare Standards
1.50pm
Clinical handover, communication and consultation
Sally McCarthy, Director Emergency Medicine, Prince Of Wales Hospital
- Ensuring effective shift-to-shift communication
- Advancing team work and organisational culture
- Creating a better work environment to improve patient care
Sally McCarthy, Director Emergency Medicine, Prince Of Wales Hospital
2.20pm
Human error and the clinical environment
Steve Bolsin, Director of Perioperative Medicine, Anaesthesia & Pain Management, The Geelong Hospital
- Assessing human factors in healthcare delivery
- Reducing the capacity of humans to make errors in complex healthcare delivery systems
- Implementing mobile computing platforms to reduce error
Steve Bolsin, Director of Perioperative Medicine, Anaesthesia & Pain Management, The Geelong Hospital
HEALTHCARE IN RURAL AND REMOTE ENVIRONMENTS
2.50pm
Human factors that effect rural and remote care
Lesley Barclay, Professor of Health Services Development, Charles Darwin University
- Problems with the application of an acute model of healthcare
- Non-effective use of human or monetary resources
- Social, economic and emotional risks of current models
Lesley Barclay, Professor of Health Services Development, Charles Darwin University
3.20pm
Afternoon tea
HUMAN FACTORS IN A HIGH RISK FIELD
3.40pm
Raising the awareness of human factors in the healthcare system
Shelly Jeffcott, Senior Research Fellow, Centre of Research Excellence in Patient Safety
- Increasing the awareness of human factors in healthcare
- Dealing with human fallibility
- How human factors impact upon quality of healthcare delivery
Shelly Jeffcott, Senior Research Fellow, Centre of Research Excellence in Patient Safety
4.10pm
Human factors and medical equipment innovation issues
and challenges
Penelope Sanderson, Professor of Cognitive Engineering and Human Factors, The University of Queensland, and National ICT Australia
- Identification of needs and sources of ideas for medical innovation
- Eliciting and assessing potential risks of novel equipment designs
- Developing a theoretical foundation and an evidence base to justify equipment innovation
- Mounting simulator and clinical evaluation studies
Penelope Sanderson, Professor of Cognitive Engineering and Human Factors, The University of Queensland, and National ICT Australia
4.40pm
ROUNDTABLE FORUM:
Integrating human factor principles into
clinical training and professional development
Peter Lee, Jessica Hill and Julie-Ann Barker, Skills Development Centre, Queensland Health
Peter Lee, Jessica Hill and Julie-Ann Barker, Skills Development Centre, Queensland Health
5.10pm
Closing remarks from the Chair
5.15pm
Networking drinks
8.30am
Refreshments and networking
8.50am
Opening remarks from the Chair
Stavros Prineas, ErroMed
Stavros Prineas, ErroMed
REDESIGNING THE HEALTHCARE SYSTEM
9.00am
KEYNOTE ADDRESS:
Health Quality and Complaints Commission
Michael Ward, Commissioner, Health Quality and Complaints Commission, Emeritus Professor, The University of Queensland
- Lesson learnt from the Commission
- The relationship between human factors and healthcare delivery
- Redesigning the healthcare system to promote patient safety and clinical quality
Michael Ward, Commissioner, Health Quality and Complaints Commission, Emeritus Professor, The University of Queensland
9.30am
Human factors and systems design: synergy for safety
Louise Whitby, Louise Whitby and Associates P/L, Chair, NSW Branch, Human Factors and Ergonomics Society of Australia
- The relationship between human factors and design
- Macro and microergonomics getting the balance right for patients and staff safety
- Strategies to improve usability and minimise human error
Louise Whitby, Louise Whitby and Associates P/L, Chair, NSW Branch, Human Factors and Ergonomics Society of Australia
10.00am
Morning tea
HEALTH INFORMATICS AND MEDICAL TECHNOLOGY
10.20am
KEYNOTE ADDRESS:
E-health realising improvements in
the safety and quality of healthcare delivery
Andy Bond, Chief Information Architect, National E-Health Transition Authority
- The need for a national e-health framework
- The role of technology in reducing human factors in healthcare
- Improving healthcare outcomes through electronic clinical communications
- Australia's approach to patient and provider identity and clinical terminologies
Andy Bond, Chief Information Architect, National E-Health Transition Authority
10.50am
Royal Melbourne Hospital
Malcolm Pradhan, MBBS, PhD, FACHI, Adjunct Professor, University of South Australia, Chief Scientist, Alcidion Corporation
- Implementing medical technology systems
- Examining potentially preventable adverse events
- The challenges in transitioning from traditional systems to more advanced healthcare technologies
Malcolm Pradhan, MBBS, PhD, FACHI, Adjunct Professor, University of South Australia, Chief Scientist, Alcidion Corporation
11.20am
Decision support systems in complex socio-technical environments
Farah Magrabi, Senior Research Fellow, Centre for Health Informatics, The University of NSW
- Healthcare as a complex socio-technical system
- Safety of decision support systems
- Examining safety in the hands of typical users
- Designing safer systems to minimise human error and system failure
Farah Magrabi, Senior Research Fellow, Centre for Health Informatics, The University of NSW
RISK AND SAFETY MANAGEMENT SYSTEMS
11.50am
KEYNOTE ADDRESS:
Assessing the risk and resiliency of teams
in healthcare
Paul Barach, Professor of Safety Science, Director, New South Wales Injury Risk Management Research Centre, Faculty of Science and Medicine, The University of NSW, and, Professor Utrecht University, Netherlands
- Assessing the role of teamwork in healthcare
- Assessing technical and non-technical skills of health care teams
- Selecting team leaders
- Team training for patient safety: TeamSTEPPS program
Paul Barach, Professor of Safety Science, Director, New South Wales Injury Risk Management Research Centre, Faculty of Science and Medicine, The University of NSW, and, Professor Utrecht University, Netherlands
12.20pm
Lunch
1.20pm
Managing the hospital OHS systems
David Caple, President, International Ergonomics Association
- Accountability systems for OHS risks to staff and patients
- Management of OHS risks emerging from clinical practices
David Caple, President, International Ergonomics Association
MEDICAL EDUCATION AND STAFF TRAINING
1.50pm
Error management in high risk environments - Lessons from aviation
Patrick Murray, Associate Professor, Aviation Management & Human factors, School of Biomolecular and Physical Sciences, Griffith University
- Crew Resource Management - progress to the 6th Generation
- "Threat and error management" - the new paradigm
- Metrics of safety in small teams - "LOSA" - a practical observational methodology
Patrick Murray, Associate Professor, Aviation Management & Human factors, School of Biomolecular and Physical Sciences, Griffith University
2.20pm
NSW Institute of Medical Education and Training
Emma McCahon, State Director of Paediatric Training, NSW Institute of Medical Education and Training
- Ensuring high quality training for healthcare workers
- Developing systems to improve delivery of healthcare
- Managing junior staff and providing adequate hospital training
Emma McCahon, State Director of Paediatric Training, NSW Institute of Medical Education and Training
2.50pm
New England Area Training Services Ltd
Felicity Gemmell-Smith, Procedural Training and Special Education Programs, GP Synergy New England/North West
- Procedural training and competency based assessment tools
- Communication skills and leadership development
- Team building strategies that assist training and assessment
Felicity Gemmell-Smith, Procedural Training and Special Education Programs, GP Synergy New England/North West
3.20pm
Afternoon tea
AN OVERVIEW OF HUMAN FACTORS IN HEALTHCARE
3.40pm
Human factors issues facing clinicians
Jennifer Long, Certified Professional Ergonomist and Occupational Optometry Specialist, Member, Human Factors and Ergonomics Society of Australia
- Working in complex situations
- Responsibility and public expectations
- Moving away from blame culture to safety culture
Jennifer Long, Certified Professional Ergonomist and Occupational Optometry Specialist, Member, Human Factors and Ergonomics Society of Australia
4.10pm
Closing discussion
4.40pm
Closing remarks from the Chair
4.50pm
End of conference
