Conference Calendar
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8.30
Registration and coffee
9.00
Chair’s opening address
SETTING THE SCENE
9:10
Our vision for the future
The Hon. Kevin Andrews MP, Shadow Minister for Families, Housing and Human Services
The Hon. Kevin Andrews MP, Shadow Minister for Families, Housing and Human Services
9:40
Systems integration and implementation
Yusuf J. Mansuri, General Manager, ICT Strategic & Corporate Services, Centrelink
- The challenges of integrating back office functions
- Taking advantage of possible synergies available across service delivery agencies
- Consolidating an IT team that covers all agencies within the Human Services portfolio
- Growing service delivery with technology
- Implementing a overall shared services model
- Scope for developing existing services
Yusuf J. Mansuri, General Manager, ICT Strategic & Corporate Services, Centrelink
10:20
Morning tea
10:50
Challenges of an emerging demographic: the increasing and changing demand for human services
John Evans, Associate Professor, Actuarial Studies, & Head of School, Actuarial Studies, The University of New South Wales
- The implications of more people reaching retirement age combined with reduced new labour force entrants
- The increase of carer and disability related payments
- Managing more complex retirement-related services
- Immigration
- Innovations for policy and practice
John Evans, Associate Professor, Actuarial Studies, & Head of School, Actuarial Studies, The University of New South Wales
11:30
INTERNATIONAL CASE STUDY
Integrating service delivery across jurisdictions: an international perspective
Dr Jeffrey Roy, Associate Professor, School of Public Administration, Dalhousie University, Canada
Integrating service delivery across jurisdictions: an international perspective
- Forging strategies for integrated, citizen-centric delivery across multiple channels and a range of programs and services
- Aligning traditional political federalism with seamless governance mechanisms across jurisdictional boundaries
- Reconciling the customer and citizen perspectives on integrated service delivery
- Examining the impacts of web 2.0 on public sector service delivery models
- What Australians can learn from experiences in North America and elsewhere
Dr Jeffrey Roy, Associate Professor, School of Public Administration, Dalhousie University, Canada
12:20
Lunch
1:20
Centrelink service delivery and payment reform innovation: A view from the other side of the counter
Gerard Thomas, Policy Officer, National Welfare Rights Network
- Seeking to radically change and re-define the way ordinary Australians deal with Government agencies, how personal information is used and shared and how people access services and support
- Discussing how changes pose significant challenges around key issues of access, privacy, choice and personal autonomy
- How reforms have been linked to controversial policies of conditional welfare and the use of barcode technology to control spending
- Effectively engaging with citizens and key stakeholders as a critical step to ensure that those who need support are not excluded
Gerard Thomas, Policy Officer, National Welfare Rights Network
2:00
TBC
Miguel Carrasco, Managing Principal, Canberra Office, The Boston Consulting Group
Miguel Carrasco, Managing Principal, Canberra Office, The Boston Consulting Group
2:40
Chair’s closing remarks
3:00
Afternoon tea
8:30
Coffee & networking
9:00
Opening remarks by the Chair
PRIVACY & AUTHENTICATION
9:10
KEYNOTE ADDRESS
Collaboration towards comprehensive privacy framework
Karen Curtis, Australian Privacy Commissioner, Office of the Privacy Commissioner
Collaboration towards comprehensive privacy framework
- Privacy enhancing technologies
- Robust identity verification and management processes
- Type and amount of data sharing to be limited to specific needs
- The need to develop additional and specific privacy legislation
- Involving public opinion
Karen Curtis, Australian Privacy Commissioner, Office of the Privacy Commissioner
9:50
When worlds Collide: managing privacy in joined up service & payment environments
Stephen Wilson, Managing Director, Lockstep Group
- Exploring the tensions between utility, security and privacy
- What do users really want?
- What do service providers really need?
- Will new technologies like mobile help or hinder?
Stephen Wilson, Managing Director, Lockstep Group
10:30
Morning tea
INTERGRATED & MODERN SERVICES
11:00
Enhancing the concept of ‘joining up’ government
Jan McConchie, Director e-Government, Program Director Single Entry Point On-line Program, Service SA, Department for Transport, Energy and Infrastructure, Government of South Australia
- Putting citizens at the centre of policies and service delivery
- Working with partnerships both internal government and industry to maximise cost effective service delivery
Jan McConchie, Director e-Government, Program Director Single Entry Point On-line Program, Service SA, Department for Transport, Energy and Infrastructure, Government of South Australia
LINKED SERVICES
11:40
INTERNATIONAL CASE STUDY
Genvej – Making it as easy as possible to be a citizen in a digital world
Tina Iversen, Head of Digital Citizen Service, Gentofte Commune Municipality, Denmark
Genvej – Making it as easy as possible to be a citizen in a digital world
- Giving citizens access to all relevant information and services in the public sector via digital services
- Successfully collaborating with a number of regional, national and private partners such as the tax authorities and the healthcare sector
- Encouraging citizens to use self service solutions on the internet
- Enhancing the IT skills of employees and citizens
Tina Iversen, Head of Digital Citizen Service, Gentofte Commune Municipality, Denmark
12:20
Lunch
1:20
Community warnings utilising new technologies
Joe Buffone, Deputy Emergency Services Commissioner Policy & Planning, Office of the Emergency Services Commissioner, Victoria
- Establishing a national telephony warning system
- The new emergency alert system
- Building partnerships between the Australian and state/ territory governments, emergency service organisations and industry
- Lessons learned and future initiatives
Joe Buffone, Deputy Emergency Services Commissioner Policy & Planning, Office of the Emergency Services Commissioner, Victoria
2:00
Building capability for industry collaboration
Aleksandar Vranesevic, Senior Consultant, Predicate Partners
- Establishing models to support cost effective and low risk planning for reform
- Defining border-less capabilities for government and industry collaboration
- Encouraging industry participation in developing payment and information capabilities
Aleksandar Vranesevic, Senior Consultant, Predicate Partners
2:40
PANEL DISCUSSION
Payment system innovation – Learning from industry
Douglas Swansson, Head of Payment Services, Coles Group Ltd
Temogen Hield, Chief Operating Officer, EFTPOS Payments Australia Ltd
Payment system innovation – Learning from industry
- How can government and industry engage to establish new payment and information services?
- How could new industry capabilities be adapted to deliver government services in line with the current broader reform agendas in the payment industry?
- Regulatory and commercial forces impacting innovation
- Giving people more access to financial management advice and budgeting tools
Douglas Swansson, Head of Payment Services, Coles Group Ltd
Temogen Hield, Chief Operating Officer, EFTPOS Payments Australia Ltd
3:20
Closing remarks from the Chair & end of conference
3:30
Afternoon tea
